Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Loveland

Clearfield

Summary

Self motivated, results driven manager with conscientious demeanor and intense drive to superb attention to detail and excellent guest service. Extremely loyal to employers, co-workers and clients. Innate ability to grasp new concepts quickly and apply knowledge to daily performance of duties. Communicates well with others and easily adapts to change in stressful situations.

To secure a management position with potential upward mobility.

Overview

21
21
years of professional experience

Work History

General Manager

Applebee's / Applemountain, LLC
08.2016 - Current
  • Training of all newly hired managers within the company. Training consists of 12 weeks of training.
  • Create and manage monthly P&Ls
  • Place orders for Sysco and other distributors twice to three times weekly as well as put the shipment away. Communicated all credits needed and worked closly with sales representatives.
  • Inventory control weekly for food and non consumable products.
  • Responsible for making manager and employees’ schedules. Always looking on way to improve retention.
  • Review P&L daily and weekly to address any gaps in different areas of the budget such as labor, food cost & total controllable income. Report directly to area director.
  • Help with the development of managers to build a strong management team. Built and held positive and comfortable culture within.
  • Lead with the passion for guest service with pumping up the team for continued success in increased sales.
  • Train staff on the importof safely. Follow all safety procedures. We create and maintain a high level of safely, with over 3 years accident free.
  • Perform opening and closing duties that require: receiving orders, inputting invoices, doing a nightly cash drop, petty cash receipts, and handling all the money for the restaurant.
  • Review and submit payroll to HR and all paperwork for new hired employees and terminations.
  • All duties performed as a kitchen manager & AGM, but more involved with all aspects of the P&L and responsibility held for the restaurant.
  • SPA champion: Applebees service promise assessment 929/1000
  • Golden Apple: Elite club for the top 1% performing GM’s in the nation
  • Ecosure/FSE: 96% (2022)
  • Best Applebees in Utah 2018, 2019, 2020
  • Sales: #4 in the nation for comparative sales growth 2019

Assistant General Manager

Applebee's / Utah Johnny Appleseed
12.2015 - 08.2016
  • Phone (801) 280-6699

Kitchen Manager

Applebee's / Utah Johnny Appleseed
11.2009 - 12.2015
  • General Manager: Michael Osterud
  • Phone (435) 882-0064
  • Manage the restaurant with an average of 50 employees. Coached team members daily on proper specs and guest services.
  • Perform opening and closing duties that require: receiving orders, inputting invoices, doing a nightly cash drop, petty cash receipts, and handling all the money for the restaurant.
  • Manage company emails, schedule appointments, make and receive phone calls, while handling complex situations in all areas of the restaurant. Proficient in prioritizing multiple tasks daily.
  • Dealing with upset customers to ensure guest satisfaction professionally and efficiently.
  • Hold monthly meeting with Area directors to go over monthly sales goals, labor cost, new inventory procedures, employee improvement, marketing and driving sales for the restaurant.
  • Responsible for keeping restaurant up to all Health Department codes and standards.
  • Responsible for making the schedule for all team members with limited hours and budget.
  • Required to get at least 70 responses to the Applebees online survey per month, excelled in all key factors of survey for multiple months and achieved highest rating for Utah franchise.
  • Perform weekly inventories on all product in the restaurant to ensure accurate counts and low food cost.
  • Set up and hold interviews for prospective new team members. As well as holding an orientation and setting up their training folders. Followed through to ensure that all areas of training have been completed.
  • During employment required to attain and uphold background check and drug screening.

Hostess, Server, Carside, Bartender, Expediter, Cook

Applebee's / Thomas & King
04.2004 - 08.2008
  • General Manager: John Morgan
  • Phone (520) 459-1664
  • Greets guests promptly and delivers high quality timely service through order accuracy and attendance of guest needs.
  • Prepared and served food and drinks to guests.
  • Balanced a cash drawer at the end of the shift.
  • Received and processed credit card transactions.
  • Attended to guests needs and assisted management in the orientation and training of newly hired employees.
  • Ensures guest satisfaction, which leads to return business and enhanced public image of the company.
  • Recognized by management and Corporate Office for guest compliments on excellent service and customer service skills.

Education

Buena High School
Sierra Vista, AZ
2006

Skills

  • Proficient in the use of Microsoft Word, Microsoft Excel, Powerpoint, Microsoft Office
  • Mathematical skills
  • Extremely organized with an eye for great detail
  • Excels in training of others
  • Self driven manager with great multitasking and time management skills
  • Excellent communication skills
  • Excellent telephone and conversational skills

Timeline

General Manager

Applebee's / Applemountain, LLC
08.2016 - Current

Assistant General Manager

Applebee's / Utah Johnny Appleseed
12.2015 - 08.2016

Kitchen Manager

Applebee's / Utah Johnny Appleseed
11.2009 - 12.2015

Hostess, Server, Carside, Bartender, Expediter, Cook

Applebee's / Thomas & King
04.2004 - 08.2008

Buena High School

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