LINDSAY REECE

• Responsible for taking customer orders and ensuring customer satisfaction
• Recommending daily specials and discounts to successfully up-sell limited-time food products
• Successfully solved customer conflict and problems when mistakes were made with orders and payments
• Processing payments and handling cash and credit transactions
• Demonstrated creativity by developing brand new menus for the restaurant
• Introduced customers to new menu items and successfully built and fostered customer relationships
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Established and maintained positive relationships with trainees to drive successful learning outcomes.
• Instructed servers on proper techniques for taking orders, serving food and providing customer service.
• Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
• Provided feedback and guidance to help servers develop industry skills and knowledge.

Work Experience:

- Ensured a positive dining experience for guests by providing exceptional service and maintaining a clean work environment.

- Managed day-to-day front-of-house operations, trained new staff members, and ensured customer satisfaction by addressing and resolving complaints promptly.

• Addressed guest concerns and resolved all issues to guests' satisfaction.
• Performed cash handling activities and secured nightly bank deposits.
• Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
• Utilized upselling techniques to maximize revenue and increase customer satisfaction.
• Resolved guests complaints while maintaining positive customer environment.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

• Completed physical inventory counts each month.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Performed data entry and completed proper paperwork.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Maintained tidy and clean work areas to promote optimal productivity and safety standards.
• Completed inventory accounts to keep records current and promote accurate ordering.
• Interacted with guests in friendly and knowledgeable way.
• Greeted customers and directed to requested products.

• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Bussed and reset tables to keep dining room and work areas clean.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Provided recommendations on menu items and upsold food and drinks to increase sales.
• Answered customers' questions, recommended items, and recorded order information.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Responded to customer calls and emails to answer questions about products and services.
• Verified accuracy of customer account information and updated when necessary.
• Communicated with customers to identify needs and expectations.