Smokey Hill
Dallas,TX
Summary
Communicative Server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering 10 years of experience providing service to dinner guests at an upscale restaurant. Detailed organizer of service operations with versatility in stressful situations.
Overview
29
29
years of professional experience
Work History
Lead Server Trainer
EBar
Dallas, TX
04.2024 - Current
- Increased staff retention through effective communication and fostering a positive work environment.
- Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
- Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Salesperson
Blue Hammer Roofing
Dallas, TX
07.2023 - 04.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Server
Nick And Sam's Steakhouse
Dallas, TX
01.2020 - 07.2023
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server Captain
Old Hickory Steakhouse Gaylord Texan Resort
Grapevine, TX
10.2015 - 01.2021
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Worked VIP private events with the executive chefs to generate larger groups in conventions.
Senior Consultant
Pdx Pharmaceuticals
Fort Worth, TX
01.2004 - 10.2015
- Assisted executive sales team with new potential customers.
- Responsible for writing a detailed project plan to get large pharmacy chains (Target, Shopko, Meijer, Giant Eagle, and Hannaford) to pilot on a new pharmacy software.
- Monitored multiple development sprint teams and lead a concise communication between multiple departments (Development, Design, QA, Support, and Consulting) to ensure all design changes and enhancement requests were met.
- Assisted the customer in hardware, networking, operating system, and database requirements.
- Made great working relationships with all necessary vendors to help meet the customer's expectations and reduce costs.
Bar Manager
Sipango
Dallas, TX
01.1996 - 01.2004
- Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
- Interviewed, hired, and trained staff on bar practices, customer service standards, and productivity strategies which improve customer retention and bolstered sales.
- Maintained facility compliance with health codes and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
- Strengthened financial controls to prevent theft and lost funds, maintaining highly accurate registers with balanced accounts.
- Controlled labor costs by adjusting schedules and workflows to better align with individual strengths and expected customer demands.
Education
Mathematics
Angelo State University
San Angelo, TXComputer Science
Southern Methodist University
Dallas, TXSkills
- WSET2 certified
- Food and beverage pairings
- Guest relations management
- High-volume dining
- Recruiting and hiring
- Willingness to learn
- Experience with Aloha, Squirrel, and Micros
- SUSe, RedHat, AIX, Oracle 10g, SQL certified
- OSHA 30 and 6g certified
- CPR/AED certified
Timeline
Lead Server Trainer
EBar
04.2024 - Current
Salesperson
Blue Hammer Roofing
07.2023 - 04.2024
Server
Nick And Sam's Steakhouse
01.2020 - 07.2023
Server Captain
Old Hickory Steakhouse Gaylord Texan Resort
10.2015 - 01.2021
Senior Consultant
Pdx Pharmaceuticals
01.2004 - 10.2015
Bar Manager
Sipango
01.1996 - 01.2004
Mathematics
Angelo State University
Computer Science
Southern Methodist University