Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Crystal Ramirez

Crystal Ramirez

Reno,NV

Summary

Proficient with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success, while also building relationships with guests, while providing efficient and intimate service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Lead Server Trainer

Atlantis Casino
05.2014 - Current
  • As the employee with the highest sales, it is my duty to teach staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Observed participants and provided corrective measures for skill improvement.
  • Presented training material with varied instructional methods to maintain attention of participants.
  • Greeted guest's upon arrival, offered assistance and answered questions to build relationships.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Managed food resources, memorized orders and coordinated customer service.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Bartender

Antonios Mexican Bar And Grill
06.2019 - 03.2020
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift that serves about 200-350 guests per shift, preparing cash drawers and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Education

Associate of Arts - Criminal Justice

Truckee Meadows Community College
Reno, NV
05.2023

Skills

  • Hospitality Management
  • Customer Relations
  • Active Listening
  • Sales Expertise
  • Staff Training
  • Customer Relationship Management
  • Quality Control
  • Team Development

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Bartender

Antonios Mexican Bar And Grill
06.2019 - 03.2020

Lead Server Trainer

Atlantis Casino
05.2014 - Current

Associate of Arts - Criminal Justice

Truckee Meadows Community College

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Crystal Ramirez