Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Djelani Phillips-Diop

Summary

Dedicated hospitality professional skilled in relationship building and customer service. Managed teams and resolved customer complaints while optimizing workflows to enhance operational efficiency. Committed to leveraging expertise to boost customer satisfaction and improve team performance.

Overview

1
1
Language
5
5
years of professional experience

Work History

Lead Bartender/Lead Server Trainer

Avenida
San Mateo, CA
08.2023 - Current
  • Managed bar operations and ensured adherence to service standards.
  • Resolved customer complaints promptly and professionally, contributing to improved customer retention.
  • Managed closing procedures, ensuring accurate financial reconciliation and secure handling of cash.

Sales Associate

Nike Clearance Store
San Leandro, California
06.2022 - 06.2023
  • Operated point-of-sale systems to process customer transactions accurately and timely.
  • Collaborated with team members to streamline product restocking and maintain optimal inventory levels.
  • Coordinated with fellow sales team members to meet and exceed group sales targets.

Buisness Associate

S&D Motors
San Francisco, California
05.2021 - 03.2023
  • Implemented loss prevention strategies that reduced shrinkage and enhanced profitability.
  • Developed theft prevention and asset protection policies to strengthen security measures.
  • Managed customer inquiries and delivered accurate product information to enhance customer satisfaction.

Education

Associate of Arts - Film Production

Skyline College
San Bruno, CA
06-2027

High School Diploma -

San Mateo High School
San Mateo, CA
06-2020

Skills

  • Hospitality management
  • Customer engagement
  • Client relations
  • Operations management
  • Process improvement
  • Troubleshooting service issues
  • Team collaboration
  • Experience in leadership

Languages

Spanish
Professional

Timeline

Lead Bartender/Lead Server Trainer

Avenida
08.2023 - Current

Sales Associate

Nike Clearance Store
06.2022 - 06.2023

Buisness Associate

S&D Motors
05.2021 - 03.2023

Associate of Arts - Film Production

Skyline College

High School Diploma -

San Mateo High School
Djelani Phillips-Diop