Amanda Lucero
Bayfield,Colorado
Summary
Well-qualified Dispatcher, Office Manager, Evidence Technician, Records Clerk and Data Analyst offering 18+ years of experience. Independently monitors personnel training records, completes all departmental reports and NIBRS reports for federal funding and compliance. Amanda closely monitors the department's budget to stay within goals, providing needs, and forecasts anticipated needs. Good communication, multitasking and prioritization skills.
Overview
23
23
years of professional experience
Work History
Dispatcher
Southern Ute Police Department
Ignacio, CO
03.2008 - Current
- Maintained detailed records of calls in electronic database.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Independently completed the department’s NIBRS (National Incident Based Reporting) reporting.
- Maintained budgeting for the department's spending and completed requisitions for department's needs.
- Completed all monthly and bi-monthly reports for the Police Department.
- Added/Separated/Updated Employment status of Colorado Peace Officers.
- Entered and maintained all training records for all Police Officers, Dispatchers and Support staff.
- Maintained all personnel files.
- Completed all travel requests and booked all departmental travel.
- Disseminated reports to the public and other agencies.
- Provided coverage within the Justice & Regulatory Administrative Office whenever needed.
- Tracked department's crime and traffic related statistics.
- Helped manage the Property and Evidence Room as a civilian Evidence Technician.
- Worked flexible hours; night, weekend, and holiday shifts.
Domestic Violence Advocate (volunteer)
Alternative Horizons
Durango, CO
05.2014 - 05.2015
- Counseled individuals regarding physical abuse and mental abuse.
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Interviewed clients to obtain information for case planning and management.
- Worked flexible hours; night, weekend, and holiday shifts.
Car Rental Agent /Manager
Budget Rental Car
Durango, CO
01.2005 - 03.2008
- Managed multiple tasks in high-volume environment.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Worked flexible hours; night, weekend, and holiday shifts.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Onboarded new employees with training and new hire documentation.
- Approved regular payroll submissions for employees.
- Greeted customers with enthusiasm, completed rental contracts and addressed any concerns with customers.
Rental Agent
National Car Rental
Durango, CO
10.2003 - 01.2005
- Prioritized multiple tasks in fast-paced environment.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Greeted customers with enthusiasm and prepared rental contracts.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
High School Diploma -
Ignacio High School
Ignacio, CO05-2004
Skills
- Departmental File Maintenance
- Client Interaction
- Dispatch Recordkeeping
- Verbal and Written Communication
- Microsoft Office
- Data Entry
- Decision Making
- Critical Thinking
- Time Management
- Complex Problem Solving
- Customer Service
Timeline
Domestic Violence Advocate (volunteer)
Alternative Horizons
05.2014 - 05.2015
Dispatcher
Southern Ute Police Department
03.2008 - Current
Car Rental Agent /Manager
Budget Rental Car
01.2005 - 03.2008
Rental Agent
National Car Rental
10.2003 - 01.2005
High School Diploma -
Ignacio High School