Amanda Lyons
Coldwater,MS
Summary
Highly motivated and committed Certified Medical Assistant with over 20 years of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Office Manager
Hanissian Healthcare
01.2023 - Current
- Promoted a safe and comfortable patient experience by promptly addressing any concerns or issues that arose during appointments.
- Ensured efficient daily operations by handling administrative tasks in a medical office setting.
- Successfully managed inventory levels, supplies ordering, and organization of storage areas to streamline office operations.
- Assisting with regulatory issues such as compliance.
- Contributed to the development and implementation of clinic policies and procedures.
- Employing active listening and interpersonal skills, effectively communicating with staff members, physicians, and patients.
Medical Assistant
Hanissian Healthcare
08.2003 - Current
- Established trust with patients by utilizing effective communication skills, resulting in strengthened relationships at the clinic.
- Enhanced patient communication by promptly addressing inquiries about lab tests, imaging findings, prescribed medications, and overall health condition through telephone interactions.
- Managed and resolved pharmacy prior authorizations and appeals efficiently.
- Obtained pre-authorization from insurance companies prior to medical services.
- Ensured timely and efficient patient referrals to appropriate healthcare professionals.
- Directed patients to exam rooms, answered inquiries, and ensured readiness for physician examinations.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Collected blood samples using vacutainer tubes, tourniquets, butterfly needles, and straight needles.
- Administered medications, immunizations, and injections as prescribed, adhering strictly to protocols for patient safety.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
Education
Certified Medical Assistant -
Concorde Career College
Memphis, TN03.2003
Skills
- Patient-focused care
- Medical office administration
- HIPAA Compliance
- Direct and Indirect Patient Care
- Medical Terminology
- Electronic Health Records
- Clinical Documentation
- Patient Relations
- Patient Scheduling
- Lab equipment operation
- Specimens collection and processing
- Diagnostic Procedures
Certification
National Certified Medical Assistant
NCCT Inc, Overland Park, KS
Timeline
Assistant Office Manager
Hanissian Healthcare
01.2023 - Current
Medical Assistant
Hanissian Healthcare
08.2003 - Current
Certified Medical Assistant -
Concorde Career College
National Certified Medical Assistant
NCCT Inc, Overland Park, KS
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