Amanda Maestri

• Oversee daily operations to ensure exceptional guest experiences and efficient service.

• Monitor inventory levels, place liquor and supply orders.

• Handle guest concerns and service recovery’s.

• Conduct pre-shift meetings to communicate service expectations, menu updates, and policy reminders.

• Assist with scheduling, labor management, and staff development.

• Managed Fairway Grill, ensuring proper staffing levels and efficient operations.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

• Oversaw day-to-day operations of the store room, ensuring efficient and organized storage of inventory and supplies.
• Managed inventory levels, including ordering, receiving, and stocking products.
• Implemented inventory control procedures, including regular audits .
• Developed and maintained relationships with vendors and suppliers.

• Provided exceptional service to guests in a fine dining setting.
• Demonstrated extensive knowledge of the menu, including ingredients, preparation methods, and wine pairings, to assist guests in making informed dining choices.
• Anticipated guests' needs and preferences, offering recommendations and accommodating special requests..
• Executed service with precision and attention to detail, including table-side presentation, order accuracy, and timing of courses.

• Anticipated and addressed guest needs and requests promptly and courteously, ensuring a seamless and enjoyable dining experience.
• Handled guest inquiries, concerns, and complaints with professionalism and discretion.