Cortlandt Thomas
St. Ann
Summary
Dedicated Assistant Restaurant Manager with experience leading daily operations, developing high-performing teams, and ensuring exceptional customer service. Strong background in food safety compliance, staff training, inventory management, and operational efficiency, with a commitment to creating positive guest experiences and supporting business success.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Assistant Restaurant Manager
Norwegian Cruise Line
Miami, FL
11.2020 - 11.2023
- Directed daily operations, consistently elevating guest satisfaction while optimizing service workflows.
- Trained and coached teams on operational best practices, resulting in improved customer service and team performance.
- Implemented inventory control measures to minimize waste and optimize supply chain efficiency.
- Developed and maintained schedules for front-of-house staff to ensure optimal coverage.
- Led daily operations to enhance guest satisfaction and streamline service processes.
- Trained and mentored over 50 staff members on operational procedures and customer service excellence.
Waitstaff Manager
Norwegian Cruise Line
Miami, FL
11.1996 - 11.2020
- Developed seasonal menus using fresh ingredients to enhance guest satisfaction.
- Streamlined food preparation processes to minimize waste and optimize workflow.
- Collaborated with suppliers to source high-quality ingredients for diverse dishes.
- Mentored over 30 junior kitchen staff members to improve culinary skills and foster collaboration.
- Led daily operations of waitstaff, ensuring high standards of service and guest satisfaction.
- Developed training programs for new hires, enhancing team performance and service quality.
Education
High School Diploma -
Ocho Rios High School
Jamaica, West IndiesSkills
- Food safety compliance
- Food safety training
- Shift management
- Shift coordination
- Employee scheduling
- Inventory management
- Staff training
Certification
Assistant Manager Leadership Development Program/ Wine Knowledge & Guest Service Training
- Team Leadership & Coaching
- Operational Planning & Execution
- Performance Management
- Staff Scheduling & Delegation
- Inventory Control & Payroll
- Workplace Safety & Compliance
- Wine Knowledge & Food Pairing
- Responsible Alcohol Service
- Guest Experience & Customer Service
Timeline
Assistant Restaurant Manager
Norwegian Cruise Line
11.2020 - 11.2023
Waitstaff Manager
Norwegian Cruise Line
11.1996 - 11.2020
High School Diploma -
Ocho Rios High School