Amanda Mahaffey
Simpsonville,SC
Summary
Dynamic sales professional with a strong work ethic and a customer service-oriented approach, honed at Mondelez International. Proven ability to foster customer relationships and execute effective promotional strategies, enhancing satisfaction and driving sales. Skilled in vendor relations and team training, consistently delivering results in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Sales Representative
Mondelez International
Greenville, SC
12.2023 - Current
- Developed and maintained strong customer relationships to drive product sales.
- Collaborated with cross-functional teams to implement promotional strategies effectively.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Executed efficient replenishment of shelves, enhancing customer shopping experience.
Teacher
Laurens District 55
Laurens, SC
08.2023 - Current
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Facilitated classroom activities that promoted student participation and critical thinking.
- Assessed student progress through regular evaluations and provided constructive feedback.
- Collaborated with colleagues to enhance instructional strategies and share best practices.
- Analyzed data to identify trends in student performance, driving targeted interventions for improvement.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Grocery Replenishment Specialist
Publix Super Markets
Greenville, SC
03.2019 - 04.2023
- Kept shelves up to date with the latest planograms and performed resets.
- Operated stockroom equipment such as scissor lifts and balers.
- Completed inventory counts, reordered stock and removed expired items from supply.
- Received and checked multiple daily deliveries for dairy, frozen, grocery and HBC products.
- Managed timely and effective replacement of damaged or missing products.
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Greeted customers and directed to requested products.
- Received and inspected incoming shipments for accuracy and quality control.
- Enhanced inventory accuracy by diligently monitoring incoming shipments and verifying product details.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Resolved vendor errors with receiving policies to eliminate excessive inventory.
Customer Service Staff
Publix Supermarkets Inc
Greenville, SC
02.2017 - 02.2019
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Investigated and resolved customer inquiries and complaints quickly.
- Answers and directs telephone calls.
- Performs daily bookkeeping procedures such as balancing and reconciling cash drawers.
- Maintains security of the cash office.
- Coordinates the front-end in the absence of the Customer Service Team Leader or manager
Assistant Customer Service Manager
Publix Super Markets
Simpsonville, SC
06.2016 - 02.2017
- Directed personnel training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Lead a team of approximately 50 associates within the Customer Service Department
- Create weekly work schedules.
- Train newly hired/newly promoted associates in all roles related to the Customer Service department.
- Write performance evaluations on assosicates.
Administrative Coordinator
Publix Super Markets
Greenville, SC
08.2008 - 06.2016
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Prepared detailed documents and reports in adherence administrative processes.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
- Scheduled appointments and updated calendars.
- Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
- Process payroll each week.
- Reports and process meal/mileage reimbursement for store associates.
Cashier
Publix Super Markets
Greenville, SC
08.2004 - 08.2008
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Reviewed and resolved differences between accounting information and cash drawer.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer to balance register at beginning and end of shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Resolved issues with POS systems, card readers and receipt printers to prevent customer delays.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Checked identification for proof-of-age and refusing alcohol sales to underage customers.
Education
Bachelor of Science - Elementary Education
North Greenville University
Tigerville12-2023
Associate in Accounting -
Greenville Technical College
Greenville, SC12-2012
High School Diploma - undefined
Carolina Academy High School
Greenville, SC2004
Skills
- Display builds
- Section resets knowledge
- Vendor relations
- Store planograms understanding
- Order reviews
- Customer relationships
- Team standards
- Heavy lifting
- Customer service-oriented
- Strong work ethic
- Credit card transactions
- Friendly demeanor
- Stocking
- Staff training and development
Timeline
Sales Representative
Mondelez International
12.2023 - Current
Teacher
Laurens District 55
08.2023 - Current
Grocery Replenishment Specialist
Publix Super Markets
03.2019 - 04.2023
Customer Service Staff
Publix Supermarkets Inc
02.2017 - 02.2019
Assistant Customer Service Manager
Publix Super Markets
06.2016 - 02.2017
Administrative Coordinator
Publix Super Markets
08.2008 - 06.2016
Cashier
Publix Super Markets
08.2004 - 08.2008
High School Diploma - undefined
Carolina Academy High School
Bachelor of Science - Elementary Education
North Greenville University
Associate in Accounting -
Greenville Technical College