Amanda Major
Summary
Proven leader in healthcare management, adept at streamlining operations for WellSpan Health with a focus on enhancing team efficiency and patient satisfaction. Skilled in staff management and critical thinking, successfully improved workflow processes and resolved customer issues, demonstrating a commitment to excellence and strong computer proficiency. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
19
19
years of professional experience
Work History
Physician Office Supervisor
Wellspan Health
04.2017 - Current
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
Medical Office Assistant
John Salahub, DPM
11.2005 - 04.2017
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
- Reconciled daily payments received and prepared deposits for smooth office finances.
Education
High School Diploma -
Lebanon High School
Lebanon06.2004
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Process Monitoring and Improvement
- Idea Development and Brainstorming
- Customer Service
- Active Listening
- Critical Thinking
- Computer Proficiency
- Professional telephone demeanor
- Documentation
- Prioritization
Timeline
Physician Office Supervisor
Wellspan Health
04.2017 - Current
Medical Office Assistant
John Salahub, DPM
11.2005 - 04.2017
High School Diploma -
Lebanon High School