Robert M. Smith
Atlantic Beach,FL
Summary
Proven expertise in leading and mentoring team members for consistent achievement of set goals and objectives. Skilled at identifying / resolving potential issues, implementing effective procedures, and providing best-in-class customer services. Capable of developing and implementing growth strategies and business plans in collaboration with staff members.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Physician Office Supervisor
Ascension St Vincent
Jacksonville, FL
03.2019 - Current
- Oversaw operations and performance of clinical and non-clinical staff across four primary care clinics.
- Played key role in achieving successful JCAHO audits by integrating efficient protocols and regulations understanding.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Lead Scheduling Coordinator
Akumin
Jacksonville, FL
09.2016 - 03.2019
- Supervised and guided a team of 10+ Scheduling Coordinators to uphold performance excellence.
- Employed effective communication skills to give constructive feedback.
- Managed patient scheduling, ensuring alignment with quality and productivity standards.
Education
Master of Business Administration -
Capella University
Minneapolis, MN12-2025
Bachelor of Science - Business Administration And Management
Capella University
Minneapolis, MN08.2022
Associate of Arts - Health Services Administration
Keiser University
Jacksonville, FL08.2020
Medical Assistant Certificate -
Concorde Career Institute
Jacksonville, FL11.2017
Skills
- Conflict resolution
- Cross-Department Collaboration
- Process improvement
- Organizational skills
- Excellent written and oral communication skills
- Task prioritization
Certification
- NCMA- National Certified Medical Assistant
- Red Cross First Aid/CPR
Timeline
Physician Office Supervisor
Ascension St Vincent
03.2019 - Current
Lead Scheduling Coordinator
Akumin
09.2016 - 03.2019
Master of Business Administration -
Capella University
Bachelor of Science - Business Administration And Management
Capella University
Associate of Arts - Health Services Administration
Keiser University
Medical Assistant Certificate -
Concorde Career Institute
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