Amanda Mann
Fredericksburg,Virginia
Summary
Motivated professional with proven track record of providing exceptional customer service, exceeding sales goals, and managing inventory. Possesses excellent communication, problem-solving, and organizational skills. Motivated individual with extensive experience in face to face communication. Proven track record of achieving knowledge at a fast pace, providing excellent customer service and consultation, and meeting customer needs. Possesses a comprehensive knowledge of products and services and excellent communication and interpersonal skills.
Overview
17
17
years of professional experience
Work History
Sales Associate
Easy Step / The Good Feet Store
Fredericksburg, VA
10.2024 - Current
- Cultivated strong customer relationships to enhance loyalty and repeat business.
- Analyzed customer feedback to identify trends and optimize inventory selection.
- Developed promotional strategies that increased product visibility and drive sales.
- Utilized point-of-sale systems for efficient transaction processing and inventory management.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sleep Associate
Sleep Number
Fredericksburg, Virginia
02.2020 - 10.2023
- Developed strong customer service skills through daily interactions with customers.
- Trained new employees on basic customer service techniques and procedures.
- Operated cash register to process cash, check and credit transactions.
- Sold products to customers by explaining product features and benefits.
- Approached customers and initiated conversations to determine needs and preferences.
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
- Answered phone calls from potential customers to direct to appropriate products or departments.
- Maintained up-to-date knowledge of organizational policies, procedures, and regulations.
- Participated in team meetings, providing insights to improve operations.
Assistant Manager
Chicos Outlet
Woodbridge, VA
08.2017 - 02.2020
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Coached and mentored new employees on company policies and procedures.
- Tracked store inventories and replenished products according to demand.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Established clear communication channels between staff members to ensure smooth workflow throughout the store.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
Dental Technician
Dental studio
Front Royal, Virginia
01.2009 - 01.2011
- Skilled in the use of dental laboratory equipment including lathes, grinders, presses and vacuum forming machines.
- Adaptable team player who is willing to assist others whenever needed during busy shifts.
- Highly organized with excellent attention to detail when handling sensitive medical records.
- Operated hand and power tools to polish and shape appliances.
- Trained in proper safety procedures related to handling hazardous chemicals and materials.
- Adhered strictly to dentist's instructions for producing ideal dental products for each customer.
Education
Associate in Arts (A.A.) - General studies, Athletic training
Catonsville Community College
Catonsville, Maryland06.1998
Skills
- New Hire Training
- Customer Relationship Management
- Patient Evaluation
- Attention to Detail
- Business Strategies
- Customer Interaction
- Oral Communication
Timeline
Sales Associate
Easy Step / The Good Feet Store
10.2024 - Current
Sleep Associate
Sleep Number
02.2020 - 10.2023
Assistant Manager
Chicos Outlet
08.2017 - 02.2020
Dental Technician
Dental studio
01.2009 - 01.2011
Associate in Arts (A.A.) - General studies, Athletic training
Catonsville Community College