Amanda Marciano
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and innovative merchandising skills. Experience stepping into roles and quickly making positive changes to drive company success.
Overview
11
11
years of professional experience
Work History
Operations Manager
Ulta Beauty Inc.
Chicago, IL
2021.10 - Current
- Leading a high-performing team comprised of the Merchandise Manager along with up to 10 Task Associates to complete tasks
- Prioritizing and executing product and marketing resets, pricing updates, inventory related tasks along with replenishment, ensuring product is available and displayed per company direction
- Monitor various logistic processes, including shipments and inventory to alleviate discrepancies in workflows.
- Inventory lifecycle-related functions (cycle counts, adjustments, damages, transfers, RTV's)
- Driving top-line sales, interpreting reporting data, managing payroll and controlling expenses
- Training, development and performance management through constructive and actionable feedback
- Reviewed safety protocols regularly, audited designated area to ensure proper handling and disposal of hazardous waste, inspected emergency exits and red zones to maintain compliance with safety standards
Third Key Manager
MAC Cosmetics
Chicago, IL
2019.11 - 2020.12
- Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
- Assisted customers with locating and securing desired products.
- Leveraged weekly sales data and forecasts to plan staff schedules and promotions.
- Met with each associate to establish realistic monthly sales goals.
- Generated reports to assess performance and make adjustments.
- Developed staff by coaching to behaviors
- Assisted with recruiting, interviewing and onboarding new staff members.
Merchandise Manager
Five Below Inc.
Chicago , IL
2016.07 - 2019.11
- Devised innovative plans to promote key products
- Organized appealing and engaging displays to capture customer interest and drive revenue growth
- Maintained records of inventory stock and shrinkage by conducting product audits
- Inventory lifecycle-related functions (cycle counts, adjustments, damages, transfers, RTV's)
- Supervised up to 10 employees on merchandising team
- Conducted job interviews, led employee performance evaluations with constructive feedback
- Coached and mentored employees by delivering training, guidance and performance monitoring
- Performed all store opening and closing procedures
Co-Manager
A’GACI
Chicago, IL
2014.06 - 2016.07
- Cultivated customer loyalty by training team members in industry-leading service standards
- Analyzed trends, identifying consumer demand and forecasting seasonal trends
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
- Trained team to deliver outstanding customer service, boosting customer satisfaction ratings
Education
Some College (No Degree) - Accounting
University of Illinois At Chicago
Chicago, ILSkills
- Performance management
- Organization
- Team leadership
- Conflict resolution
- Planning
- Communication
Timeline
Operations Manager
Ulta Beauty Inc.
2021.10 - Current
Third Key Manager
MAC Cosmetics
2019.11 - 2020.12
Merchandise Manager
Five Below Inc.
2016.07 - 2019.11
Co-Manager
A’GACI
2014.06 - 2016.07
Some College (No Degree) - Accounting
University of Illinois At Chicago