Amanda Marroy
New Burnside,Illinois
Summary
Experienced Patient Intake Representative adept in providing comprehensive patient services, including intake, insurance verification, and scheduling. Possess strong communication skills for effective interaction with patients and healthcare professionals alike, ensuring optimal patient experience. Demonstrated ability to streamline administrative operations and improve overall efficiency within fast-paced medical environments.
Compassionate Patient Intake Representative known for high productivity and efficiency in task completion. Possess specialized skills in patient registration, medical terminology comprehension, and electronic health record management. Excel at communication, empathy, and problem-solving, ensuring exceptional patient experience and streamlined intake processes.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
3
3
years of professional experience
Work History
Patient Intake Representative
Shawnee Health Svc
3111 Williamson County Parkway, IL
11.2022 - Current
- Performed follow up calls to confirm upcoming appointments, answer questions about treatment plans, provide updates on test results and schedule additional visits as required.
- Performed quality assurance checks on charting documentation as requested by supervisor or physician.
- Prepared charts for upcoming appointments to ensure all necessary paperwork is available at time of visit.
- Answered questions related to insurance coverage, eligibility requirements, payment options.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Verified demographic information of all new and returning patients.
- Scheduled appointments for patients based on their availability and needs.
- Reviewed medical records for completeness, accuracy, and compliance with regulations.
Patient Intake Representative
Marion Eye Centers & Optical
Marion, IL
05.2022 - 11.2022
- Handled new patient intake, signed-in returning patients and advised physicians of patients present in office awaiting examination.
- Provided patient intake services, including collecting and entering accurate demographic data into the electronic health record.
- Followed up on incomplete documentation or missing information related to patient intake processes.
- Attended staff meetings regularly to stay updated on changes in policies or procedures related to patient intake processes.
- Created new patient files and retrieved existing records for patient intake appointments.
Patient Intake Representative
NovaCare Outpatient Rehabilitation
Carbondale, IL
11.2021 - 05.2022
- Handled new patient intake, signed-in returning patients and advised physicians of patients present in office awaiting examination.
- Filed all documents related to patient intake into appropriate folders within the electronic health records system.
- Conducted detailed intake assessments for new patients, verifying insurance eligibility and collecting relevant documentation.
- Assisted with the completion of intake forms, including obtaining patient signatures.
Education
High School Diploma -
Marion High School
Marion, IL09-2005
Skills
- Insurance verification
- Data entry proficiency
- Cross-cultural sensitivity
- Teamwork orientation
- Patient confidentiality
- Follow-up skills
- Healthcare industry
- Scheduling appointments
- Confidentiality
- Critical thinking
Timeline
Patient Intake Representative
Shawnee Health Svc
11.2022 - Current
Patient Intake Representative
Marion Eye Centers & Optical
05.2022 - 11.2022
Patient Intake Representative
NovaCare Outpatient Rehabilitation
11.2021 - 05.2022
High School Diploma -
Marion High School