Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking, communication and task prioritization skills.
Overview
12
12
years of professional experience
Work History
Technical Assistant II
Liberty Mutual
09.2021 - Current
Create claim location code structures based on the customer's organizational needs
Maintained established customer account structures to provide accurate claim coding
Investigate claim documents to accurately apply location codes to Worker's Compensation, Automobile, Property and General Liability claims
Technical Assistant
Liberty Mutual
01.2016 - 09.2021
Interpret Worker's Compensation contract language to determine accurate claims handling
Schedule internal nurse or vendor to meet injured worker based upon contract language, cost-effectiveness, and/or availability
Schedule internal or vendor staff to perform vocation rehabilitation assessments
Insurance Assistant
Liberty Mutual
07.2014 - 01.2016
of Compiled monthly report identifying cost of hearing representative charges per claim
Received and assigned prior authorization requests to internal adjusters
Received and assigned hearing notices for internal representatives to litigate on behalf of Liberty Mutual
Medical Management Specialist
Physician's Plus
10.2012 - 02.2014
Input prior authorization data into computer programs and filing systems.
Input daily admission and discharge data into computer programs and filing systems to provide accurate claims processing
Reviewed telephone encounters to identify members who qualify for case management
Reviewed prior authorization and approved outpatient oral surgery, CPAP/BIPAP rental, purchase, replacement and maintenance