Laura Eggleston

• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Cross-trained and provided backup support for organizational leadership.
• Provided primary customer support to internal and external customers.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
• Processed customer service orders promptly to increase customer satisfaction.
• Maintained up-to-date knowledge of product and service changes.
• Investigated and resolved accounting, service and delivery concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Updated account information to maintain customer records.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Handled customer inquiries and suggestions courteously and professionally.
• Responded to customer requests for products, services, and company information.
• Responded proactively and positively to rapid change.
• Answered constant flow of customer calls with minimal wait times.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Answered 100 customer telephone calls promptly to avoid on-hold wait times.
• Cross-trained and backed up other customer service managers.
• Delivered services to customer locations within specific timeframes.
• Paid attention to detail while completing assignments.
• Demonstrated high level of initiative and creativity while tackling difficult tasks.

• Optimized productivity levels by consistently meeting deadlines for policy document completion and distribution.
• Verified data entered into database by reviewing, correcting and deleting data.
• Transcribed meeting minutes into digital format and stored in data repository.
• Created and modified corporate documents and forms.
• Facilitated smooth collaboration between team members by promptly disseminating updated policies and procedures.
• Used specialized techniques and shortcuts to improve typing speed and meet deadlines.
• Organized and prioritized proofreading, spell checking, document filing and data entry.
• Reduced errors in policy drafts by thoroughly reviewing content for clarity, consistency, and adherence to guidelines.
• Accurately typed 120 words per minute with no errors.
• Provided additional support during high-volume periods or staff shortages to ensure optimal departmental functioning.
• Proofread and typed various legal documents for attorneys and law firms.
• Checked completed work for proper spelling, grammar, punctuation, and format.
• Demonstrated high level of initiative and creativity while tackling difficult tasks.
• Managed time efficiently in order to complete all tasks within deadlines.
• Self-motivated, with strong sense of personal responsibility.
• Typed official correspondence and reports from handwritten notes and other information sources.
• Contributed to more efficient workplace environment through diligent coordination with underwriters, agents, and other departments on policy updates or revisions.
• Safeguarded company reputation by verifying accuracy of all information included within typed insurance policies.
• Accurately typed 120 words per minute with no errors.

• Obtained client medical history, medication information, symptoms, and allergies.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Compiled detailed reports on claim trends for management review, leading to data-driven improvements in operations.
• Coordinated with outside vendors such as appraisers or adjusters for timely completion of necessary evaluations or assessments related to claims handling process.

F

• Monitored and managed claim expenses to control costs and maximize profitability.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Posted payments to accounts and maintained records.
• Prepared insurance claim forms or related documents and reviewed for completeness.
• Managed high volume of claims efficiently while maintaining attention to detail resulting in minimized errors and reworkings.
• Assisted adjusters in field, gathering critical information for accurate evaluations of loss events and damage estimates.
• Maintained accurate and up-to-date records of claim information for future reference.
• Processed 200 recorded claims.
• Worked productively in fast-moving work environment to process large volumes of claims.
• Assisted with training new employees, sharing knowledge and expertise to ensure smooth onboarding process.