Amanda Martin
Chattanooga,TN
Summary
Experienced FOH Team Member with background in fast-paced, high-volume environments. My strengths lie in customer service skills and my ability to handle multiple tasks simultaneously. I have demonstrated success in fostering strong team environments and improving overall dining experience for customers. As well as having the capability of taking initiative, problem-solving, and maintaining an upbeat attitude under pressure.
Overview
7
7
years of professional experience
Work History
FOH Team Member
Hi-Fi Clydes
Chattanooga, TN
05.2022 - 11.2024
- Greeted customers and answered questions related to products and services.
- Assisted with seating guests, taking reservations, and managing wait lists.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Verified that all orders were correct before serving them to customers.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Completed daily side work tasks assigned by supervisor or manager.
- Assisted colleagues whenever needed during peak business hours.
- Demonstrated knowledge of menu items in order to assist customers with their selections.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Demonstrated knowledge of all products offered at the bar including specialty beers, wines, liquors, sodas, juices .
Undergraduate Assistant
University of Tennessee at Chattanooga
Chattanooga, TN
11.2022 - 12.2023
- Organized and managed office supplies, equipment, and other resources.
- Assisted in the development of educational materials for students.
- Providing assistance with any student troubleshooting as well as helping to maintain the
upkeep of the Art Department Studio spaces for two different departments. - Devised and implemented strategies for guiding students outside of class hours.
- Assisted with event planning and coordination to keep events successful and provide positive
experiences for attendees by helping set up/take down exhibition spaces, returning student
artwork, and keeping spaces clean and organized.
Team Member
Target
Mount Juliet, TN
07.2017 - 08.2020
- Provided customer service support to ensure satisfaction.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Resolved customer issues promptly in a professional manner.
- Tracked stock levels on a daily basis to identify shortages or overages.
- Answered phone calls regarding inquiries about products or services.
- Attended staff meetings to stay updated on company policies and procedures.
Education
Bachelor of Arts - Painting
University of Tennessee, Chattanooga
Chattanooga, TN05-2024
Skills
- Guest relations
- Team collaboration
- Adaptability
- Strong communication and interpersonal skills
- Work ethic
- Quick learner
- Punctuality
Affiliations
- Painting
Languages
English
Full Professional
Timeline
Undergraduate Assistant
University of Tennessee at Chattanooga
11.2022 - 12.2023
FOH Team Member
Hi-Fi Clydes
05.2022 - 11.2024
Team Member
Target
07.2017 - 08.2020
Bachelor of Arts - Painting
University of Tennessee, Chattanooga