AMANDA MARTIN
Laguna Niguel,CA
Summary
Dynamic Operations Manager with a proven track record at Sephora USA, excelling in team building and leadership. Enhanced workflow efficiency and fostered a culture of ownership, leading to improved performance. Skilled in problem-solving and operations management, I consistently elevated customer satisfaction through strategic training and support initiatives.
Overview
20
20
years of professional experience
Work History
Operations Manager
Sephora USA
05.2024 - Current
- Streamlined daily operational activities to improve workflow.
- Learned and applied safety protocols to maintain a secure work environment.
- Fostered a culture of ownership among employees, resulting in better performance.
Sales and Service Team Leader
Sephora USA
01.2022 - 05.2024
- Achieved sales targets by leading team with focused coaching and management.
- Decreased staff turnover by cultivating a supportive workplace.
- Elevated sales team performance via implementation of strategic training sessions.
Sales and Service Coordinator
Sephora USA
10.2019 - 01.2022
- Oversaw daily activities to elevate customer experience.
- Assisted in training new staff on product knowledge and customer engagement strategies.
- Managed inventory levels, ensuring timely restocking of popular products.
- Resolved customer inquiries and complaints, maintaining high satisfaction ratings.
Education Leader
Sephora USA
01.2019 - 01.2022
- Implemented strategies to elevate product knowledge and engagement levels.
- Conducted workshops to enhance interdepartmental collaboration and communication
Barista
Starbucks
10.2005 - 04.2014
- Crafted diverse coffee beverages to elevate customer satisfaction.
- Maintained cleanliness and organization of workspace to ensure compliance with health standards.
- Enhanced customer loyalty through personalized interactions.
- Operated coffee equipment with precision to ensure high-quality beverages.
Education
Bachelor Of Arts - Visual Merchandising
Fashion Institute of Design & Merchandising
Los Angeles, CA07.2007
Skills
- Problem-solving
- Team building and leadership
- Operations management
- Customer service
Timeline
Operations Manager
Sephora USA
05.2024 - Current
Sales and Service Team Leader
Sephora USA
01.2022 - 05.2024
Sales and Service Coordinator
Sephora USA
10.2019 - 01.2022
Education Leader
Sephora USA
01.2019 - 01.2022
Barista
Starbucks
10.2005 - 04.2014
Bachelor Of Arts - Visual Merchandising
Fashion Institute of Design & Merchandising
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