Amanda Martinez
San Antonio,TX
Summary
Dynamic Shift Manager at Walgreens with a proven track record in cash handling and team leadership. Skilled in employee training and problem-solving, I excel in enhancing customer satisfaction and operational efficiency. Committed to fostering a collaborative environment while implementing effective sales strategies to drive results.
Overview
4
4
years of professional experience
Work History
Customer Service Professional
H&r Block
01.2026 - 04.2026
Shift Manager
Walgreens
02.2024 - 10.2025
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on product knowledge and customer service skills.
- Coordinated inventory management, reducing stock discrepancies through effective monitoring.
- Implemented scheduling strategies to optimize staff coverage during peak hours.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Customer Service Representative
Conns Warehouse
07.2022 - 01.2024
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted customers with product inquiries, returns, and warranty claims efficiently.
- Maintained accurate records of customer interactions and transactions using CRM software.
- Collaborated with team members to resolve complex customer issues promptly.
- Processed orders and ensured timely delivery while managing inventory levels effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
GED -
Memorial High School
San Antonio, TX2021
Skills
Cash handling
Customer service focus
Employee training
Accurate money handling
Opening and closing procedures
Handling customer complaints
Training and monitoring
Payment processing
Sales strategies
Shift checklists
Work area inspection
Team leadership
Timeline
Customer Service Professional
H&r Block
01.2026 - 04.2026
Shift Manager
Walgreens
02.2024 - 10.2025
Customer Service Representative
Conns Warehouse
07.2022 - 01.2024
GED -
Memorial High School