Cheri' Darnell-McCullough
Wichita,KS
Summary
Customer and client service management professional experienced with monetary/credit card services, office and inventory operations, de-escalation techniques, conflict resolution as well as team building and skill training. Fast learner with exceptional listening and critical thinking skills. Looking to become a valued member of a professional business or company while helping said company to continue to prosper and perform at its best.
Overview
8
8
years of post-secondary education
14
14
years of professional experience
Work History
CUSTOMER SERVICE PROFESSIONAL
CARTER'S/OSH KOSH B’GOSH
Wichita, Kansas
04.2025 - Current
- Assisted customers with product selection and inquiries.
- Processed transactions efficiently at the point of sale.
- Maintained store cleanliness and organization for optimal shopping experience.
- Trained new team members on customer service protocols.
- Greeted customers and provided prompt, courteous service.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Utilized multiple communication channels while interacting with customers.
- Listened to customer inquiries and responded with appropriate solutions.
FOOD & NUTRITION SERVICES HOSTESS
ELITE STAFFING SOLUTIONS
09.2024 - 02.2025
RETAIL STORE MANAGER
IN THE BAG CLEANERS
10.2022 - 05.2024
PLANT & PRODUCTION MANAGER
MARTINIZING DRY CLEANING
02.2020 - 09.2022
SELF EMPLOYED (FORMER) CO-OWNER/C0-MANAGER
E-CIGS ETC
Wichita, KS
01.2013 - 07.2018
Education
DEGREE UNFINISHED - Psychology,Sociology
Wichita State University
Wichita, KS 06.2001 - 01.2006
High School Diploma -
Belle Plaine High School
Belle Plaine, KS 08.1999 - 05.2003
Skills
- Staffing
- Customer Satisfaction
- Inventory Management
- Financial Organization
- Product Knowledge & Sales
- Customer Needs Assessment
- Product Knowledge
- Cash Handling
- POS Operation
- Communication
- Team Collaboration
- Leadership
- Time & Management
- Complaint & Conflict Resolution
- Effective Communication
Accomplishments
Inducted into The National Association of Professional Women, 2014
Awards & Certifications
- Inducted into The Society of Professional Women 2014
Timeline
CUSTOMER SERVICE PROFESSIONAL
CARTER'S/OSH KOSH B’GOSH
04.2025 - Current
FOOD & NUTRITION SERVICES HOSTESS
ELITE STAFFING SOLUTIONS
09.2024 - 02.2025
RETAIL STORE MANAGER
IN THE BAG CLEANERS
10.2022 - 05.2024
PLANT & PRODUCTION MANAGER
MARTINIZING DRY CLEANING
02.2020 - 09.2022
SELF EMPLOYED (FORMER) CO-OWNER/C0-MANAGER
E-CIGS ETC
01.2013 - 07.2018
DEGREE UNFINISHED - Psychology,Sociology
Wichita State University
06.2001 - 01.2006
High School Diploma -
Belle Plaine High School
08.1999 - 05.2003