Amanda Martinez
Hoopeston,IL
Summary
Experienced with client relationship management, policy sales, and regulatory compliance. Utilizes analytical skills to assess risk and tailor insurance solutions. Track record of enhancing client satisfaction through effective communication and service.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Licensed Insurance Producer
Mike Pemberton State Farm
05.2017 - Current
- Cultivated client relationships to enhance policy retention and satisfaction.
- Analyzed insurance needs to provide tailored coverage solutions for clients.
- Educated clients on product offerings, ensuring informed decision-making regarding policies.
- Coordinated claims processes, facilitating timely resolutions and client communication.
- Assisted clients during claim submission processes, ensuring all required documentation was completed accurately and submitted in a timely manner.
- Reduced processing errors by implementing standardized procedures for reviewing applications, endorsements, cancellations, and other policy-related transactions.
Customer Service Representative
AT&T Wireless
10.2006 - 04.2017
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Claims Technician
BCBSIL
04.1991 - 06.2006
- Processed and adjudicated claims efficiently to ensure timely resolution.
- Collaborated with cross-functional teams to improve claims handling procedures.
Education
High School Diploma -
Hoopeston East-Lynn High School
Hoopeston, ILSkills
- Insurance sales expertise
- Client relationship management
- Client service
- Insurance product expertise
Certification
- Licensed Insurance Producer - 8 years
Languages
Spanish
Native or Bilingual
Timeline
Licensed Insurance Producer
Mike Pemberton State Farm
05.2017 - Current
Customer Service Representative
AT&T Wireless
10.2006 - 04.2017
Claims Technician
BCBSIL
04.1991 - 06.2006
High School Diploma -
Hoopeston East-Lynn High School