AMANDA MASINI
McHenry,IL
Summary
Versatile and dedicated to inspiring shared visions and empowering teams. Widely appreciated supervisor developing professional rapport and positively influencing diverse groups. Committed to increasing sales and providing superior customer service. Coordinated General Manager overseeing business operations and facilitating meaningful growth. Goal-oriented budget manager meeting targets and providing general oversight.
Overview
15
15
years of professional experience
Work History
Lead Site Coordinator
Roosevelt Elementary School
Park Ridge
03.2024 - Current
- Organized and managed logistics for multiple events
- Maintained accurate records of event activities and expenses
- Developed and implemented age-appropriate activities to stimulate physical, emotional, social, and intellectual growth of children
- Instructed staff on proper child care techniques and strategies for dealing with difficult behaviors
- Conducted regular meetings with staff members to discuss progress, problems, and solutions related to child development programs.
General Manager (GM)
Graham Enterprise, Inc
Mchenry
08.2020 - 03.2024
- Monitored team member performance, conducted evaluations, anticipated and corrected system breakdowns, observed business trends, established payroll and operating budgets, reinforced training, implemented process improvements, increased employee job satisfaction, leveraged industry knowledge to develop new revenue streams, and set forward-thinking policies
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights
- Developed effective working relationships with team members across multiple departments
- Attended regular training sessions on updates and changes within the industry or organization.
Call Center Representative
HLP Customs
Niles, IL
07.2018 - 11.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Store Manager
Dollar Tree
Ingleside
10.2017 - 11.2021
- Delegated assignments, set performance expectations, interacted with customers, facilitated stocking and storage of merchandise, analyzed store reports, recruited and hired new employees, and managed daily operations.
Special Education Paraprofessional
Big Hollow Elementary School, CUSD #38
Ingleside
01.2010 - 05.2017
- Created and developed curriculum, planned lessons, employed classroom management strategies, assessed student progress, and encouraged critical thinking.
Education
Bachelor of Arts in Psychology -
Southern New Hampshire University
Diploma -
Johnsburg Highschool
Skills
- Strategic
- Point of sale systems
- Customer-oriented
- Documentation expertise
- Merchandising
- Microsoft Excel
- Microsoft Word
- Sales Development
- Inventory Control
- Data Collection
- Inbound and Outbound Calling
Accomplishments
Throughout my career, I have made a significant impact both in and outside of the workplace. I’ve dedicated time to volunteering at local schools, raising funds to support veterans and active-duty service members, and actively assisting individuals who struggle with mental health challenges. Additionally, I have successfully mentored and trained employees who faced language barriers, helping them not only improve their English but also become more effective in their roles. These accomplishments reflect my commitment to supporting others, whether through community service or empowering colleagues to succeed in their professional lives.
Volunteer Experience
- Spent my free hours and time teaching special ed children how to sing in a choir!
- I've also used my time & management knowledge to set up PTA dances and other fundraisers for local schools.
- Spent time donating and supporting local institutions that provide help to veterans and active duty service members.
Timeline
Lead Site Coordinator
Roosevelt Elementary School
03.2024 - Current
General Manager (GM)
Graham Enterprise, Inc
08.2020 - 03.2024
Call Center Representative
HLP Customs
07.2018 - 11.2022
Store Manager
Dollar Tree
10.2017 - 11.2021
Special Education Paraprofessional
Big Hollow Elementary School, CUSD #38
01.2010 - 05.2017
Bachelor of Arts in Psychology -
Southern New Hampshire University
Diploma -
Johnsburg Highschool