Samantha Padilla
Whittier,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Lead Site Coordinator
Boys And Girls Club Of La Habra
03.2024 - Current
- Promoted a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.
- Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Supervised crew of over five employees.
- Improved site safety by conducting regular inspections and implementing necessary corrective actions.
To-Go Specialist
Applebee's Neighborhood Grill & Bar
10.2022 - 05.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Front Desk Receptionist
Cielo Beauty Bar
02.2022 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed appointments, communicated with clients, and updated client records.
Lead Hostess
Applebee's Neighborhood Grill & Bar
04.2021 - 08.2021
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating, and menu information.
Cashier
Flame Boiler
12.2017 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Science - Communication in Multimedia Journalism
California State Polytechnic University, Pomona
Pomona, CA05.2023
Skills
- Listening Skills
- Administrative Skills
- Time Management
- Writing
- Customer Service
- Speaking
Timeline
Lead Site Coordinator
Boys And Girls Club Of La Habra
03.2024 - Current
To-Go Specialist
Applebee's Neighborhood Grill & Bar
10.2022 - 05.2023
Front Desk Receptionist
Cielo Beauty Bar
02.2022 - 08.2022
Lead Hostess
Applebee's Neighborhood Grill & Bar
04.2021 - 08.2021
Cashier
Flame Boiler
12.2017 - 10.2018
Bachelor of Science - Communication in Multimedia Journalism
California State Polytechnic University, Pomona
Similar Profiles
Christian SaucedoChristian Saucedo
Substitute Teacher : Long Term at La Habra City School DistrictSubstitute Teacher : Long Term at La Habra City School District
Brittney NeriBrittney Neri
Program Leader at Boys And Girls Of La HabraProgram Leader at Boys And Girls Of La Habra
Emma AldermanEmma Alderman
Volunteer at Boys and Girls Club of La CrosseVolunteer at Boys and Girls Club of La Crosse