Amanda Massey
Johnson City,TN
Summary
Results-driven professional with a Bachelor's in Business and extensive experience in client relations and operations within the healthcare staffing sector. Strong skills in team leadership, compliance training, and process optimization, leading to enhanced service delivery and improved client satisfaction across multiple healthcare facilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Account Coordinator-Billing
ITX Companies
Kingsport, Tennessee
01.2024 - Current
- Communicate with patients regarding billing inquiries and payment plans effectively.
- Verify patient insurance information for accuracy and completeness.
- Researched discrepancies between billed charges and payments received from insurance companies to identify and resolve billing issues.
- Maintained detailed records of billing transactions to ensure accuracy in patient accounts management.
- Trained junior staff on best practices in medical billing procedures to enhance compliance and efficiency.
Healthcare Recruiter
Tinkbird Healthcare Staffing
Raliegh, North Carolina
10.2023 - 11.2024
- Healthcare Staffing Agency
- Conducted candidate screenings and interviews for diverse healthcare roles, including allied health, nursing, and physician positions.
- Partnered with healthcare facilities to assess and address specific staffing requirements.
- Utilized applicant tracking systems to manage candidate pipelines effectively.
- Evaluated resumes, performed reference checks, and confirmed credentials for prospective hires.
Client Relations Manager- Healthcare Staffing
Trustaff
Blue Ash, Ohio
08.2021 - 08.2023
- Oversaw 200-230 contracted travelers, maximizing revenue for Bon Secours Mercy Health facilities in Ohio.
- Managed 10 client success coordinators to strengthen client relationships and enhance feedback processes.
- Streamlined recruitment cycle for traveling healthcare workers, resulting in faster placement times.
- Identified top talent through interviews, leading to a higher success rate in hires.
- Led a team of 6 on boarders to enhance communication with vendors, boosting compliance efficiency.
- Addressed clinical concerns effectively, improving patient care and strengthening partnerships with healthcare facilities.
Operations Supervisor
Agero
Blountville, Tennessee
02.2021 - 08.2021
- Increased operational efficiency within three months, generating cost savings and elevating productivity.
- Enhanced call center performance through management of 25 direct reports, boosting customer satisfaction and retention.
- Transformed underperformers into top achievers through tailored action plans that improved individual performance.
- Implemented de-escalation techniques that reduced call handling time and improved customer experience.
- Trained newly hired call center agents on processes and procedures, ensuring quicker adaptation and effective performance.
De-escalation Specialist
Citi Bank
Gray, Tennessee
10.2019 - 02.2021
- Coordinated with internal departments to resolve client inquiries, enhancing account management.
- Provided technical support for customers in resolving complex issues.
- Analyzed customer feedback to improve service offerings and enhance client satisfaction.
- Researched and analyzed customer feedback to identify and implement service improvements.
- Assisted with customer requests and answered questions, contributing to increased satisfaction.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZCertificate - Operational Management
University of Phoenix
Tempe, AZSkills
- Patient Accounts Management
- Revenue Cycle Management
- Epic/Meditech
- Workforce management
- ADP
- CRM
- Workday
- Microsoft Office
- Google Suite
Certification
Operations Management Certificate, University of Phoenix
Timeline
Patient Account Coordinator-Billing
ITX Companies
01.2024 - Current
Healthcare Recruiter
Tinkbird Healthcare Staffing
10.2023 - 11.2024
Client Relations Manager- Healthcare Staffing
Trustaff
08.2021 - 08.2023
Operations Supervisor
Agero
02.2021 - 08.2021
De-escalation Specialist
Citi Bank
10.2019 - 02.2021
Bachelor of Science - Business
University of Phoenix
Certificate - Operational Management
University of Phoenix