Amanda Mastella
Reynoldsburg,OH
Summary
Detail-oriented professional with strong customer service skills. Proven ability to enhance patient engagement through effective wellness programs and exceptional service.
Overview
19
19
years of professional experience
Work History
Baker
Tim Hortons
New Albany, OH
05.2025 - 01.2026
- Prepared and baked a variety of pastries and bread products to meet customer demand.
- Ensured product quality and freshness through effective inventory management and rotation practices.
- Operated baking equipment safely, adhering to all health and safety regulations.
- Collaborated with team members to maintain efficient workflow during peak hours.
Wellness Coordinator
The Joint Chiropractic
Pickerington, OH
11.2024 - 05.2025
- Developed wellness programs to enhance patient engagement and satisfaction.
- Coordinated health workshops and educational sessions for patients and staff.
- Assisted in managing patient intake processes to ensure smooth operations.
- Implemented feedback mechanisms to assess program effectiveness and areas for improvement.
Server
Tempe Taco
Reynoldsburg, OH
03.2020 - 02.2022
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed food and beverage orders efficiently, ensuring accuracy and timely delivery.
- Trained new staff on menu offerings and service protocols to maintain quality standards.
- Collaborated with kitchen staff to ensure seamless communication during peak hours.
Server
The Melting Pot Restaurants Inc.
Columbus, OH
09.2017 - 12.2019
- Implemented strategies for improving table turnover rates during busy shifts.
- Handled cash transactions accurately, maintaining balanced registers at the end of shifts.
- Assisted in inventory management by tracking supplies and minimizing waste.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
Cake Decorator
Sweet Persuasions Bakery
Pickerington, OH
01.2016 - 08.2017
- Designed and executed intricate cake decorations for various events and celebrations.
- Collaborated with clients to customize cake designs based on individual preferences and themes.
- Maintained high standards of food safety and sanitation practices in the decorating area.
- Trained junior decorators on advanced techniques and best practices in cake decoration.
Receptionist Supervisor
Matrix Psychological Services
Columbus, OH
01.2009 - 09.2016
- Supervised front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Trained and mentored staff on customer service protocols and office procedures.
- Implemented efficient workflow processes to enhance patient experience and reduce wait times.
- Developed training materials and conducted workshops to improve team performance and knowledge.
Operations and Staffing Supervisor
Victoria Secret
Columbus, OH
06.2007 - 01.2009
- Supervised staffing operations to ensure optimal coverage across retail locations.
- Developed and implemented recruitment strategies to attract diverse talent pools.
- Trained and mentored new staff on company policies and best practices.
- Coordinated scheduling to maximize workforce efficiency during peak sales periods.
Education
High School Diploma -
Gahanna Lincoln High School
Gahanna, OHSkills
- Team player
- Customer service
- Active listener
- Attention to detail
- Time management
- Organization skills
- Telephone skills
Timeline
Baker
Tim Hortons
05.2025 - 01.2026
Wellness Coordinator
The Joint Chiropractic
11.2024 - 05.2025
Server
Tempe Taco
03.2020 - 02.2022
Server
The Melting Pot Restaurants Inc.
09.2017 - 12.2019
Cake Decorator
Sweet Persuasions Bakery
01.2016 - 08.2017
Receptionist Supervisor
Matrix Psychological Services
01.2009 - 09.2016
Operations and Staffing Supervisor
Victoria Secret
06.2007 - 01.2009
High School Diploma -
Gahanna Lincoln High School