Amanda Mathews
Saint Augustine
Summary
Dynamic NHA Certified Medical Assistant with extensive experience. Skilled in patient care coordination and electronic medical records. Proven ability to enhance patient satisfaction through compassionate service and effective communication. Proficient in medical procedures and HIPAA compliance, ensuring optimal care delivery in fast-paced environments.
Professional with proven track record in surgical environments, adept at facilitating successful operations and ensuring patient safety. Skilled in sterilization techniques, instrument handling, and maintaining aseptic conditions. Strong focus on teamwork and adapting to dynamic surgical needs. Known for reliability and commitment to excellence in patient care.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Fm Medical- Michaels Scott, M.d
08.2024 - 03.2025
- Assisted physicians in performing minor procedures within the urgent care setting, enhancing overall service delivery for patients.
- Assessed incoming patients quickly and efficiently, determining the appropriate level of care required based on their symptoms.
- Assisted physicians in performing minor procedures such as suturing wounds, splinting fractures, and applying dressings to ensure optimal healing
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
RPM Tech Remote Patient Monitoring
Optimum CV
08.2023 - 06.2024
- Implemented innovative strategies such as telemedicine remote patient monitoring to enhance access care patients living in rural underserved areas.
- Maintained a high standard of patient care by regularly monitoring nursing staff performance and providing continuous feedback.
- Enhanced patient safety by closely monitoring clinical trials and promptly addressing any concerns.
- Utilized advanced Cardiopulmonary monitoring equipment for continuous assessment of patients'' vital signs, promptly addressing any abnormalities.
- Minimized hospital stay duration by closely monitoring patients'' vital signs and adjusting treatment plans accordingly during their recovery process.
Medical Assistant
HCA Neurology/Neurosurgeon
12.2022 - 07.2023
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
- Facilitated efficient rescheduling of cancelled or postponed procedures while minimizing disruption for both patients and providers.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Medical Assistant
Ascension Pulmonary
06.2015 - 10.2022
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Taught patients about medications, procedures, and care plan instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Skills
- HIPAA compliance
- Medical terminology knowledge
- Direct patient care
- Electronic medical records
- Compassionate
- Medical procedures
- Patient assessments
- Insurance verification
- Laboratory specimen collection
- Patient care coordination
- Patient relations
- Aseptic techniques
- Sterile technique proficiency
- Setting up and operating equipment
- Surgical assistance
- Instrument sterilization
- Infection control protocols
Timeline
Medical Assistant
Fm Medical- Michaels Scott, M.d
08.2024 - 03.2025
RPM Tech Remote Patient Monitoring
Optimum CV
08.2023 - 06.2024
Medical Assistant
HCA Neurology/Neurosurgeon
12.2022 - 07.2023
Medical Assistant
Ascension Pulmonary
06.2015 - 10.2022
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