Amanda Mathis
Whitehall Township,PA
Summary
- Detail-oriented financial services professional with a strong foundation in cash handling, records maintenance, and secure transaction processing. Proven track record of delivering exceptional customer service, resolving complex inquiries, and building lasting client relationships in fast-paced environments. Adept at leveraging digital platforms and strong communication skills to ensure operational accuracy and compliance.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Server
2 Brothers Pizzeria And Restaurant
Laurys Station, Pennsylvania
08.2022 - Current
- Handled guest requests and resolved concerns with professional service.
- Provided outstanding customer service to ensure customer satisfaction.
- Resolved customer service issues promptly, efficiently and professionally.
- Maintained high levels of customer service satisfaction.
- Balanced cash drawers and reconciled register totals during shift closeout.
- Assisted team members with customer service during peak store traffic.
- Monitored front-end operations and followed company cash handling procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Package Handler
FedEx
Northampton, Pennsylvania
02.2023 - 07.2025
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Supported team members in efficient package processing and dock operations.
- Ensured cleanliness of work areas and clear pathways to facilitate smooth FedEx operations.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Used digital database to keep records of units and stock moved.
- Adapted to various environmental conditions in warehouse and outdoor settings.
- Verified outgoing shipments for accuracy of contents, preventing potential delivery issues.
- Reported any lost or damaged items to supervisors immediately upon discovery.
Sales Supervisor
Party City
Whitehall, PA
01.2020 - 08.2022
- Coached team members on upselling, suggestive selling, and guest engagement.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
- Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
- Delivered prompt, accurate, and excellent customer service.
- Recommended products based on customer preferences and usage.
- Responded to incoming telephone calls to assist customers with product and service information. to provide store, products and services information.
Education
Lehigh Career And Technical Institute
Schnecksville, PASkills
- Cash handling
- Customer service excellence
- Communication
- Conflict resolution
- Attention to detail
- Problem solving
- Leadership
- Time management
- Client relationship building
- Records maintenance
- Data and analytics
Languages
English
Native/ Bilingual
American Sign Language
Limited
Certification
- OSHA
- CPR
- Adobe
Accomplishments
Distributive Education Clubs of America (DECA): Accomplished three consecutive years of top-tier performance in both district and state competitions across hospitality and tourism, finance, and sports and entertainment. Successfully conducted one-on-one evaluations with judges to deliver high-accuracy performances. Competed in division-wide examinations, consistently achieving the highest scores across every category.
References
References available upon request.
Timeline
Package Handler
FedEx
02.2023 - 07.2025
Server
2 Brothers Pizzeria And Restaurant
08.2022 - Current
Sales Supervisor
Party City
01.2020 - 08.2022
Lehigh Career And Technical Institute