Amanda Matta
Fort Worth,TX
Summary
Energetic Team Player experienced in Retail, Office, and Warehouse environments. Contributed innovative solutions to product-related issues through effective collaboration with cross-functional teams, enhancing operational efficiency. Demonstrated strong leadership, problem-solving abilities, and effective communication skills while maintaining compliance with industry standards.
Overview
12
12
years of professional experience
Work History
Request Fulfillment Team
Alcon
Fort Worth, Tx
10.2025 - Current
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated with cross-functional teams on projects that achieved defined objectives.
- Utilized software and tools to streamline processes and enhance performance.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Senior Customer Care Advocate II
Alcon
Fort Worth, TX
04.2022 - Current
- Provided prompt, friendly service for routine inquiries and effectively addressed service complaints to enhance customer satisfaction.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Researched resolutions, contacted necessary departments, and responded to customers by phone, email, or SMS.
- Guided and trained junior Customer Care Advocates.
- Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
- Coordinated logistics, verifying equipment shipment pricing and availability to ensure timely delivery for customers.
- Coordinated logistics and verified equipment shipment pricing and availability.
- Executed data entry for monetary transactions, costs, reimbursements, and concessions.
Pack Tech II, Pack Tech III, Group Lead
Alcon Manufacturing
Fort Worth, TX
08.2018 - 04.2022
- Maintained quality service by establishing and enforcing organization standards.
- Maintained workflow by monitoring the steps of processes and observing equipment and personnel.
- Oversaw manufacturing, safety, inventory control, and process implementation to ensure operational effectiveness.
- Identified equipment problems during routine inspections and requested maintenance support to minimize downtime.
- Reviewed and interpreted design specifications and blueprints design specifications, blueprints and manufacturing directives.
- Led safety meetings and ensured team compliance with protective equipment and safety practices.
- Delegated tasks to multiple employees to ensure efficient operations to team members based on project needs to employees and monitored productivity, performance and task completion.
- Evaluated and assessed personnel performance to identify personnel to identify potential candidates for promotion.
- Facilitated training sessions on equipment operations and safety protocols. in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Performed equipment setup and calibration in Alcon Manufacturing cleanroom areas.
- Monitored production equipment for defects and alarms to address process issues promptly.
Contractor Package Technician
Randstad
Fort Worth, TX
10.2017 - 08.2018
- Inspected finished products for quality and compliance with customer specifications, contributing to customer satisfaction and product reliability.
- Set up and operated production equipment, ensuring adherence to good manufacturing practices and standard operating procedures for optimal output.
- Certified to inspect BSS, Silicon and PFNO.
- Trained on Line 17, Line 14, Line 13, Sentinel, Upstairs offline, U.D.I., Aggregation, Preprocessing line 13 and I have filled out master batch records.
- Trained new technicians on safety and procedures across Randstad client sites, enhancing compliance and operational readiness.
- Inspected equipment, wiring, and parts for Randstad maintenance assignments.
Cashier
Candy Crush
Crowley, TX
10.2014 - 08.2017
- Assessed customer needs and provided accurate information to enhance shopping experience.
- Cleaned and organized workspace to maintain a tidy environment.
- Assessed customer needs and responded to questions.
- Operated cash register proficiently.
- Bagged merchandise efficiently to ensure customer satisfaction and streamline checkout process.
Education
GED - Business Administration and Management
Tarrant County College - South Campus
Fort Worth, TX, United StatesSkills
- CRM systems
- Claims processing
- Process Optimization
- Data Evaluation
- Customer needs analysis
- Analytical Thinking
- Strong verbal communication
- Team leadership
- Self-motivated
- Results-oriented
- Efficient
- Multitasking prioritization
- Customer loyalty
- Data confidentiality
- Strong learner
ACTIVITIES AND HONORS
MAT team member 2019, IRIS team member 2020, Stream line project for Line 12 and Line 13 2021, Team member for parking resolutions 2021-2022, BST member (Business Strategies Team) 2022- current, Mentor/mentee program 2023, Knowledge College (ASA- Government accounts) 2024, BIG nominee (Brilliant ideas in growth)
Timeline
Request Fulfillment Team
Alcon
10.2025 - Current
Senior Customer Care Advocate II
Alcon
04.2022 - Current
Pack Tech II, Pack Tech III, Group Lead
Alcon Manufacturing
08.2018 - 04.2022
Contractor Package Technician
Randstad
10.2017 - 08.2018
Cashier
Candy Crush
10.2014 - 08.2017
GED - Business Administration and Management
Tarrant County College - South Campus