Amanda Matta

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Promptly responded to customer inquiries and resolved complaints to promote loyalty.
• De-escalated customer issues with proven conflict mediation and problem-solving abilities.
• Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
• Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
• Coordinated logistics and verified equipment shipment pricing and availability.
• Coordinated with various company teams to offer and implement successful solutions to customer problems.
• Executed computer-generated monetary, costs, reimbursements and concessions data.

• Maintained quality service by establishing and enforcing organization standards.
• Determined areas in need of improvement and managed resolutions.
• Maintained workflow by monitoring the steps of processes and observed equipment and personnel.
• Managed areas of manufacturing, safety, inventory control and process implementation.
• Noted equipment problems and requested maintenance support to minimize downtime.
• Read and understood design specifications, blueprints and manufacturing directives.
• Directed safety meetings and checked team compliance with protective equipment and behavioral practices.
• Assigned tasks to employees and monitored productivity, performance and task completion.
• Evaluated and assessed personnel to identify potential candidates for promotion.
• Directed and coordinated production activities, encouraging employees to meet specifications.
• Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
• Delegated tasks to multiple employees while maintaining efficient workplace.

• Inspected finished products for quality and adherence to customer specifications.
• Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures.
  
• Certified to inspect BSS, SILIKON and PFNO.
• Trained on Line 17, Line 14, Line 13, Sentinel, Upstairs offline, U.D.I., Aggregation, Preprocessing line 13 and I have filled out master batch records.

• Assessed customer needs and responded to questions.
• Cleaned and straightened work area.
  
• Issued receipts for purchases and gifts.
  
• Operated cash register with proficiency.
  
• Bagged merchandise by following standard procedures.

Currently working on my basics and majoring in Business Administration and Management at Tarrant County College.