Amanda Matteucci
Customer Service/Administrative
Mentor
Summary
Dynamic project manager with a proven track record at The Romo Group, excelling in budget planning and risk mitigation. Adept at fostering client relationships and delivering projects on time. Strong multitasking and problem-solving skills drive successful outcomes, ensuring client satisfaction and project success.
Overview
24
24
years of professional experience
Work History
Hospitality/Commercial Project Manager
The Romo Group
02.2016 - 12.2022
- Mitigated risks by implementing effective contingency plans and closely monitoring project progress.
- Delivered projects on time and within budget through diligent planning, scheduling, and resource allocation.
- Negotiated terms and conditions for customer contracts.
- Created quality management plan, developed and maintained project documentation and oversaw project design.
- Determined risks and created risk-mitigation strategies.
- Coordinated project activities with vendors and suppliers and maintained relationships.
- Managed change requests effectively, minimizing disruption to ongoing work while accommodating evolving client needs or requirements changes.
Outside Sales Representative
Electrostim Medical Services Inc.
10.2014 - 11.2015
- Exceeded monthly sales targets and quotas consistently.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
Customer Service Representative
Meyer Distributing
01.2014 - 08.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Licensed Preferred Banker
Key Bank
07.2011 - 10.2013
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
Licensed Personal Banker
Fifth Third Bank
06.2009 - 07.2011
- Established rapport with clients through attentive listening, understanding their financial needs, and recommending suitable products and services.
- Mentored new employees on company policies, procedures, and best practices in personal banking services.
- Ensured a secure environment for sensitive information by strictly adhering to data protection policies and regulations.
- Implemented effective referral strategies to establish relationships with potential customers and boost branch growth.
Unsecured Credit Line Underwriter
Bank of America
09.2006 - 06.2009
- Made approval and denial recommendations by determining accurate risk levels.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
Customer Service Cashier
Discount Drug Mart
12.1998 - 06.2006
Education
BBA - Marketing
Ohio University
Athens, OH07.2006
Skills
Project scheduling
Scope management
Budget planning
Industry expertise
Multitasking
Time management
Problem-solving
Customer service
Teamwork and collaboration
Timeline
Hospitality/Commercial Project Manager
The Romo Group
02.2016 - 12.2022
Outside Sales Representative
Electrostim Medical Services Inc.
10.2014 - 11.2015
Customer Service Representative
Meyer Distributing
01.2014 - 08.2014
Licensed Preferred Banker
Key Bank
07.2011 - 10.2013
Licensed Personal Banker
Fifth Third Bank
06.2009 - 07.2011
Unsecured Credit Line Underwriter
Bank of America
09.2006 - 06.2009
Customer Service Cashier
Discount Drug Mart
12.1998 - 06.2006
BBA - Marketing
Ohio University