Amanda Matthews
Buffalo,MN
Summary
Highly motivated and dependable professional with experience in customer service, the insurance industry, and coaching disabled adults. Offers proficiency in handling heavy call volumes, data entry, and office administration.
Overview
9
9
years of professional experience
Work History
Licensed Insurance Producer
State Farm
11.2018 - 03.2023
- Wrote new policies and kept thorough records of customer accounts
- Communicated with team members via Microsoft Teams
- Answered customer questions and resolved complaints
- Worked remotely and in a busy office
- Data entry
Career Coach
Functional Industries Inc.
02.2014 - 11.2018
- Transported and supervised disabled adults
- Handled medical emergencies
- Kept daily logs of client activities and behaviors
- Medication administration
- Supervision and training of new staff members
Education
High School Diploma -
Buffalo High School
Buffalo, MN06.2007
Skills
- Call Center customer service
- Customer complaint resolution
- Managing difficult callers effectively
- Maintaining positive and professional attitude
- Capable of handling multiple interruptions
- Verbal and written communication
Timeline
Licensed Insurance Producer
State Farm
11.2018 - 03.2023
Career Coach
Functional Industries Inc.
02.2014 - 11.2018
High School Diploma -
Buffalo High School