Amanda Matthews
Hampstead,USA
Summary
Results-oriented Warranty Administrator with over 10 years of experience in warranty processing. Has successfully streamlined warranty processes and reduced claim resolution times and costs. Known for providing encouraging support to staff and upper management , expertise in the industry and a solid work ethic. Adept at communicating between manufacturers and staff to obtain parts and payments and ensure proper repairs. Brings a fresh perspective and strong commitment to quality and success of the company as a whole.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Warranty Administrator
WarrCloud Inc.
02.2025 - Current
- Maintained a high level of accuracy and thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders remotely for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department remotely in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Demonstrated proficiency in utilizing multiple software systems tailored to each specific automotive group.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Edited technical documentation for clarity and conformity with overall goals, safety guidelines, and regulatory compliance.
Warranty Administrator/ Assistant Service Manager
Koons Kia
05.2021 - 02.2025
- Performed factory and extended warranty claims processing efficiently.
- Worked collaboratively with other departments, such as engineering, sales, and finance to accurately diagnose vehicle issues and determine warrantable repairs.
- Performed regular audits of warranty data to ensure accuracy and compliance with regulations.
- Facilitated month-end closing processes, invoicing and journal entries.
- Created reports detailing vehicle costs, repair histories, mileage logs, and other relevant data points for cost effective repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Conducted extensive research into emerging technologies, contributing to a robust understanding of industry trends and advancements.
WARRANTY ADMINISTRATOR
COLLEGE PARK HYUNDAI
09.2018 - 05.2021
- Ensured that all warranties were properly documented and claimed in accordance with company policies.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Collaborated with other departments to develop strategies for reducing warranty costs while maintaining high levels of customer satisfaction.
- Created detailed reports tracking warranty claims and associated expenses.
- Managed a team of 15+ technicians responsible for resolving issues covered by warranties.
- Drafted monthly reports detailing all activities related to warranties, including cost savings achieved through efficient management practices.
- Coordinated efforts between sales, engineering, production, and quality control teams regarding warranty-related matters.
- Facilitated month-end closing processes, invoicing and journal entries.
- Identified operational process inefficiencies to recommend necessary improvements.
WARRANTY ADMINISTRATOR
POHANKA AUTOMOTIVE
04.2014 - 08.2017
- Oversaw warranty operations for three separate car brands; Honda, Hyundai, Volkswagen.
- Managed the warranty approval process with, including researching and resolving any discrepancies.
- Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
- Trained staff on proper procedures for handling warranty claims to ensure accuracy and compliance with regulations.
- Maintained accurate records of all service requests, repairs, parts replacements, and labor costs associated with each claim.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
Warranty Administrator/Customer Service Manager
Frankel Automotive Group
09.2013 - 06.2015
- Performed all office tasks including cashiering, filing, started warranty processing for Acura. Managed 50+ fleet vehicles.
- Developed efficient office procedures, policies and standards that improved warranty productivity and claim submission.
- Developed relationships with customers by providing professional advice on warranty repair services.
- Collaborated effectively with technicians to diagnose problems and recommend solutions for complex automotive systems issues.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
Education
North Carroll High School
Hampstead, MDAssociate of Science - Chemistry
University of Maryland, Baltimore County
Baltimore, MDSkills
- Claims processing
- Warranty management
- Policy enforcement
- Critical thinking
- Teamwork and collaboration
- Process improvement
- Cost reduction strategies
Certification
- Master certified Warranty Administrator , Kia America - 2021-Present
- Master certified Warranty Administrator , Hyundai America - 2014-2021
Timeline
Warranty Administrator
WarrCloud Inc.
02.2025 - Current
Warranty Administrator/ Assistant Service Manager
Koons Kia
05.2021 - 02.2025
WARRANTY ADMINISTRATOR
COLLEGE PARK HYUNDAI
09.2018 - 05.2021
WARRANTY ADMINISTRATOR
POHANKA AUTOMOTIVE
04.2014 - 08.2017
Warranty Administrator/Customer Service Manager
Frankel Automotive Group
09.2013 - 06.2015
North Carroll High School
Associate of Science - Chemistry
University of Maryland, Baltimore County
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