Amanda Mattox
Terre Haute,IN
Summary
Efficient and results-driven Inside Industrial Sales professional with 5 years of experience in sales and customer service within the manufacturing sector. Proven ability to prepare accurate quotes and build estimates while leading teams to maintain quality standards. Demonstrated leadership as a Team Leader, providing training and conducting performance evaluations to enhance operational efficiency. Skilled in communication and problem-solving, committed to delivering exceptional service and driving sales success. Authorized to work in the US for any employer.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Inside Sales & Service Manager
Wabash Valley Motor & Machine
Terre Haute, IN
03.2021 - Current
- Prepare accurate quotes for pricing and build estimates for special items by gathering information and analyzing material and job costing.
- Prepare purchase orders by verifying specifications and price, while obtaining recommendations from suppliers.
- Over seeing all incoming inquiries and tasks, making sure everything is done on a correct prompt manner.
Operator
North American LIGHTING
Paris, IL
10.2015 - 03.2021
- Working in a fast pace environment, with critical procedures.
- Leading the assembly line to encourage co workers while making sure all quality standards and government regulations are being made for the safety of the consumers.
Team Leader
US Farathane Corporation
Orion, MI
01.2011 - 07.2015
- Providing effective Guidance and training to operators for injection mold and extrusion jobs, ensuring safety and quality standards are being maintained at all times.
- Efficiently training employees.
- Conducting performance Evaluations.
- Ensuring all rules and guidelines are being followed.
- Completing labor and machine efficiency data entry.
Customer Service Representative
Allegra Direct Communications
Clinton Township, MI
01.2009 - 12.2011
- Assisting Medicare eligible individuals with billing and enrollment inquires for Blue Cross and Blue Shield of New Jersey, while providing excellent listening and problem-solving skills.
- Promptly answering calls in a fast paced environment.
- Responsible for documenting all customer interactions.
- Able to multi-task with effective communications skills.
- Thick skinned with a positive attitude.
Education
High school diploma - undefined
Lapeer East High School
05-2007
Skills
- Telemarketing
Microsoft Outlook
Microsoft Office
Typing
Phone communication
Cash handling
Organizational skills
Computer skills
Customer service
Administrative experience
Microsoft Word
Purchasing
Windows
Attention to detail
Sales
Communication skills
Computer operation
Microsoft Excel
Smartphone applications
Negotiation
Procurement
Microsoft Access
Telemarketing
Certification
Driver's License
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Inside Sales & Service Manager
Wabash Valley Motor & Machine
03.2021 - Current
Operator
North American LIGHTING
10.2015 - 03.2021
Team Leader
US Farathane Corporation
01.2011 - 07.2015
Customer Service Representative
Allegra Direct Communications
01.2009 - 12.2011
High school diploma - undefined
Lapeer East High School