Amanda May
San Diego,CA
Summary
A seasoned Practice Manager and Safety Compliance Officer at Dermacare Laser & Skin Care Clinics, I excel in strategic business planning and staff management, significantly enhancing operational efficiency and patient satisfaction. My expertise in policy implementation and performance metrics, coupled with a proactive approach to leadership, has driven substantial revenue growth and operational cost reduction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Practice Manager and Safety Compliance Officer
Dermacare Laser & Skin Care Clinics
San Diego, CA
02.2021 - Current
- Engaged in diverse functions of the medical aesthetic and laser practice.
- Frequently met and exceeded established sales benchmarks.
- Collaborated with physicians to develop and implement strategic plans to improve patient care and satisfaction
- Implemented measures to reduce operational costs.
- Ensured adherence to regulatory requirements such as HIPAA and OSHA standards.
- Highlighted improvement areas during evaluations to boost staff performance.
- Negotiated advantageous contracts for procurement of medical supplies.
- Developed a comprehensive manual to standardize operations across the practice.
- Optimized staffing for high-traffic periods maintaining cost efficiency.
- Boosted patient contentment by launching a customer service improvement initiative.
- Drove revenue growth by managing fee schedules aligned with market analysis.
- Implemented performance metrics tracking system to monitor key performance indicators (KPIs).
- Coordinated staff recruitment, training, and scheduling activities.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
Sales and Brand Ambassador
Winston Retail
San Diego, CA
11.2019 - Current
- Developed and executed brand awareness campaigns to increase customer engagement.
- Organized promotional events to introduce new products and services to the public.
- Provided detailed reports on promotional activities and sales results.
- Conducted market research surveys to gather information about target audiences.
- Represented the organization at networking functions and industry-related meetings.
- Promoted positive company image through superior customer service experiences.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
Office Manager
Metaglow Aesthethics
10.2018 - 10.2019
- Supervised staff members, organized schedules and delegated tasks.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Provided training to new hires on office policies and procedures.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
SANE Forensic Investigator
East Baton Rouge Coroners Office
Baton Rouge, LA
12.2015 - 12.2017
- Conducted interviews with witnesses and suspects to obtain information pertinent to investigations.
- Analyzed evidence, such as fingerprints, blood samples, and DNA profiles, to determine their relevance to the investigation.
- Collected and documented evidence from crime scenes using specialized equipment.
- Prepared detailed reports of investigative findings for use in court proceedings.
- Cooperated with law enforcement personnel in developing investigative plans and strategies.
- Provided expert testimony in court proceedings related to forensic analysis results.
Emergency Room Charge Nurse
OLOL HOSPITAL
Baton Rouge, LA
01.2004 - 12.2017
- Provided leadership to the nursing team in managing patient care activities.
- Maintained accurate records of patient progress, treatment plans, and discharge instructions.
- Collaborated with physicians regarding changes in patient status or treatment protocols.
- Coordinated with interdisciplinary teams to ensure effective communication between departments.
- Assisted physicians in performing complex procedures such as intubations, chest tube insertions, central line placement.
- Managed emergency room operations including staffing levels and scheduling shifts.
- Developed policies and procedures related to emergency room operations that comply with regulatory standards.
- Maintained open and clear communication with physicians to coordinate effective patient care.
- Triaged and treated high-volume caseload in busy emergency room setting.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
Emergency Room Nurse Manager
Hood Memorial Hospital
Amite, LA
11.2014 - 04.2016
- Oversaw and managed 32 clinical and support staff
- Processed monthly reports for department performance
- Demonstrated ability to lead and motivate outstanding teams
- Coordinated Quality Improvement Activities (QIA's)
- Participated in unit-based Quality Assurance Program
- Trained new staff
- Managed unit schedule and individual work assignments
- Investigated and resolved complaints from staff, physicians and patients
- Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs
- Performed monthly inventory
- Coordinated the review, revision and creation of Operational Policies within ER Department
Education
Bachelor's -
Alcorn State University
Skills
- Practice management
- Budget oversight
- Staff management
- Workflow efficiency
- Employee operations
- Policy implementation
- Performance metrics
- Strategic business planning
Certification
CPR
References
- Fran St Pierre, RN, MSN, DON, 985-351-3620, brancher2@yahoo.com
- Elise Holden, 225-573-1233, eliseahold415@gmail.com
- Staci Capehart, 214-680-8867, staci@stacicapehart.com
Personal Information
Authorized To Work: US
References
References available upon request.
Timeline
Practice Manager and Safety Compliance Officer
Dermacare Laser & Skin Care Clinics
02.2021 - Current
Sales and Brand Ambassador
Winston Retail
11.2019 - Current
Office Manager
Metaglow Aesthethics
10.2018 - 10.2019
SANE Forensic Investigator
East Baton Rouge Coroners Office
12.2015 - 12.2017
Emergency Room Nurse Manager
Hood Memorial Hospital
11.2014 - 04.2016
Emergency Room Charge Nurse
OLOL HOSPITAL
01.2004 - 12.2017
CPR
Bachelor's -
Alcorn State University
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