Amanda M. Carstens
Saginaw
Summary
Clinical associate with a strong foundation in medical record management and patient care. Expert in preparing patients for imaging while maintaining compliance with safety protocols and healthcare regulations, ensuring quality care and operational efficiency.
Overview
17
17
years of professional experience
Work History
Clinical Associate
Covenant HealthCare
Saginaw
08.2024 - Current
- Documented patient medical histories and reviewed medical records to ensure comprehensive care
- Communicated with patients, families, and medical staff to facilitate care coordination
- Prepared patients to optimize image quality for diagnostic exams
- Ensure patient safety and history
Athletic Coordinator
Croslex High School
Croswell
09.2019 - 03.2020
- Organized game schedules to ensure smooth operations
- Maintained and updated athletic rosters
- Tracked student eligibility requirements for athletic participation
- Reviewed/confirmed activities and schedules
- Processed payments for participation in athletic programs
Medical Assistant
Covenant Healthcare
Saginaw
05.2015 - 09.2019
- Measured patient vitals, removed sutures/staples, dressed wounds to support post-operative care
- Managed phone inquiries, scheduled new patient appointments, and processed refill requests to enhance patient access
- Organized patient charts, drafted work letters, scanned files, and scheduled testing to streamline office operations
- Entered patient demographic information into electronic health records to ensure accurate data collection.
Medical Assistant
St Mary’s of Michigan
Saginaw
06.2012 - 05.2015
- Administered injections and conducted EKGs and pulmonary function tests in a clinical setting.
- Managed incoming phone calls and promptly responded to messages in busy office, ensuring smooth communication flow.
- Roomed patient, took vitals, removed wound vacs/sutures
- Entered patient information into electronic health records with accuracy and attention to detail.
- Called patients with test results and scheduled follow-up appointments, facilitating timely patient care.
Technician
Great Lakes Eye Institute
Saginaw
12.2012 - 06.2013
- Performed thorough eye examinations for patients
- Filled and wrote prescriptions to ensure accurate medication administration
- Backfilled charts to maintain up-to-date patient records and support clinical workflow
- Prepared patients for surgery and scheduled appointments to optimize patient care coordination
- Completed externship program to gain practical experience
Cashier
Wendy's Old Fashioned Hamburgers
Bridgeport
06.2009 - 12.2011
- Processed orders and prepared food to meet customer specifications
- Managed inventory and handled cash transactions accurately
- Sanitized food preparation area and provided friendly customer service
Education
Associates of General Studies -
Delta College
Bay City, MI12-2024
Medical Assistant Program - Medical Terminology/Anatomy and Physiology, Medical Insurance Coding and Billing Procedures, Specialty Examinations and Procedures, Professional Growth and Communication Skills, Administration of Medicine, Basic Office First Aid/CPR Certified
Ross Medical Education Center
Saginaw, MI01-2012
High School Diploma -
Bridgeport High School
Bridgeport, MISkills
- Patient records
- Record management
- Safety protocols
- Patient assessment
- Patient liaison
- Electronic health records
- Communication techniques
- HIPAA regulations
- Clinical documentation
- BLS certification
- Healthcare compliance
References
Available upon request
Timeline
Clinical Associate
Covenant HealthCare
08.2024 - Current
Athletic Coordinator
Croslex High School
09.2019 - 03.2020
Medical Assistant
Covenant Healthcare
05.2015 - 09.2019
Technician
Great Lakes Eye Institute
12.2012 - 06.2013
Medical Assistant
St Mary’s of Michigan
06.2012 - 05.2015
Cashier
Wendy's Old Fashioned Hamburgers
06.2009 - 12.2011
Associates of General Studies -
Delta College
Medical Assistant Program - Medical Terminology/Anatomy and Physiology, Medical Insurance Coding and Billing Procedures, Specialty Examinations and Procedures, Professional Growth and Communication Skills, Administration of Medicine, Basic Office First Aid/CPR Certified
Ross Medical Education Center
High School Diploma -
Bridgeport High School