Amanda McCloud
Queen Creek,AZ
Summary
Dynamic Member Service Representative with a proven track record at Costco, excelling in customer service and relationship building. Achieved top sales associate status, generating over $1.5 million in revenue through effective sales strategies and exceptional complaint resolution. Skilled in financial transactions and fostering a positive team environment.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Costco
10.2023 - Current
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Rated the top sales associate with 3 awards for bringing in over 1.5 million dollars in revenue, through programs that upgraded the customers membership level. Eblock program, Costco Anywhere Visa & assessing customers family dynamics for the best return based on their financial needs.
Front End Manager
Frys Food
06.2018 - 10.2023
- Oversaw scheduling and staffing needs, optimizing labor costs while maintaining service standards.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 11 checkout stations & 8 self checkout to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
Education
Allied Science For Mental Health & Substance Abuse
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZHigh School Diploma - Computer And Information Sciences
Gilbert High School
Gilbert, AZ06.1993
Skills
- Customer service
- Financial transactions
- Issue resolution
- Payment processing
- Workflow optimization
- Member account management
- Teamwork and collaboration
- Calm and professional under pressure
- Customer relationship management (CRM)
- Professional telephone demeanor
- Administrative and office support
- Sales and upselling
- Staff education and training
- Policies and procedures adherence
- Billing adjustments and refunds
- Customer retention strategies
- Sales expertise
Timeline
Member Service Representative
Costco
10.2023 - Current
Front End Manager
Frys Food
06.2018 - 10.2023
Allied Science For Mental Health & Substance Abuse
Maricopa Community Colleges, Rio Salado Community College
High School Diploma - Computer And Information Sciences
Gilbert High School