Amanda McCord
Bradenton,FL
Summary
Motivated and dedicated with over 20 years of customer service. Excellent communication skills, resulting in improved customer satisfaction and positive working environment. Passionate about delivering quality work and going above and beyond to exceed expectations. Upbeat, outgoing, and positive attitude that thrives in a fast paced environment.
Overview
26
26
years of professional experience
Work History
Closing Server
Metro Diner
02.2022 - 06.2023
- Enhanced customer satisfaction by providing timely and efficient closing services.
- Maintained a clean and organized dining area for guest comfort and safety.
- Improved team efficiency, delegating tasks to fellow servers during busy shifts.
- Developed strong rapport with regular patrons, fostering loyalty and repeat business.
- Took Reservations and to-go orders over the phone with accuracy and answered questions about wait times.
Training Server
Cracker Barrel Old Country Store
10.2013 - 09.2021
- Reduced staff turnover rate by providing effective coaching and mentoring support.
- Assigned sidework and made floor plans daily.
- Greeted all guests in a courteous and respectable way.
- Ensured quality service of up to 80 guests with accuracy
- Coordinated the kitchen-service flow of orders and constantly monitored guest satisfaction.
Assistant Manager
Park Place Bar And Grill
05.2010 - 10.2013
- Started as Key holder and server.
- Developed strong working relationships with staff, fostering a positive work environment.
- Menu Planning
- Purchasing and Receiving of all alcohol and food inventory.
- Payroll and Banking
- Scheduled dining reservations, carryout orders, and all other requests from guest in a prompt and courteous way.
- Inspected dining area and serving stations for cleanliness.
Opening Server
Buster's Family Restaurant
10.2008 - 04.2010
- Opening dining room and preparing buffet and coffee.
- Assist with cashing tables out at register.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Head Night Cook
Shabbona Assisted Living
10.2007 - 04.2010
- Collaborated with residents to create menus to meet their dietary restrictions for nightly dinner services.
- Reduced food waste with proper portioning, ingredient management, and storage practices.
- Introduced new recipes that became popular among residents.
- Over saw kitchen aids and help serve and clean dinning room.
Key Holder
The Gathering Place
07.2000 - 10.2007
- Started as a part time server working my way up to a key holder position.
- Cross trained to back of house positions.
- Assisted with making schedules.
- Food ordering and receiving.
- Payroll and banking.
Sandwich Artist
Subway
09.1997 - 09.2001
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Weekend Shift leader.
- Assigned sidework weekly to coordinate with schedule.
- Inventory
- Banking
Education
High School Diploma -
Paw Paw High School
Paw Paw05.1999
Skills
- Excellent Customer Service
- Detailed Oriented
- Multitasking
- Great Verbal and Written Communication
- Computer Literacy And Basic Math
- Time Management
- Dependability
Accomplishments
- Subway Employee of the year 1999
- Cracker Barrel Employee of the month September 2019
- Best online reviews for 2 months in a row at Metro Diner
Timeline
Closing Server
Metro Diner
02.2022 - 06.2023
Training Server
Cracker Barrel Old Country Store
10.2013 - 09.2021
Assistant Manager
Park Place Bar And Grill
05.2010 - 10.2013
Opening Server
Buster's Family Restaurant
10.2008 - 04.2010
Head Night Cook
Shabbona Assisted Living
10.2007 - 04.2010
Key Holder
The Gathering Place
07.2000 - 10.2007
Sandwich Artist
Subway
09.1997 - 09.2001
High School Diploma -
Paw Paw High School