- Running, pilates, and yoga
- Crocheting
- Travel
- Reading
Elena Knipp
Columbus,Ohio
Summary
Accomplished closing server with a strong work ethic and exceptional customer service skills, honed at Lindey's Restaurant and Bar. Expert in shift management and multitasking, I excel in high-pressure environments, ensuring seamless operations and guest satisfaction. Proven ability to train staff and enhance efficiency, contributing to a positive and collaborative workplace. I would like to further my restaurant expertise with managing experience and bring the skills I’ve learned over the past 7 years to the table.
Overview
8
8
years of professional experience
Work History
Closing Server
Lindey's Restaurant and Bar
05.2020 - Current
- Supervised closing operations, ensuring smooth transitions and adherence to service standards.
- Trained new staff members in restaurant policies, efficient service, and closing protocols.
- Oversaw and checked out up to 10 servers throughout a shift
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Studied then shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Created a streamlined check-out process for servers.
- Promoted a positive work environment through collaboration and open communication with coworkers.
- Handled high-pressure situations calmly, ensuring positive experiences for customers and staff alike.
- Maximized server efficiency through expert table management, minimizing wait times for guests during busy periods.
Closing Server and Host
Third and Hollywood
05.2018 - 06.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in training new staff on menu items and service standards.
- Managed multiple tables efficiently while ensuring guest satisfaction.
- Calculated wait and dining times while managing servers on the floor
- Collected and organized financial information of the daily sales
- Bussed and reset tables to keep dining room and work areas clean.
- Managed the floor of 35 tables and a private room
Education
Bachelor of Arts - English
The Ohio State University
Columbus, Ohio, OHSkills
- Strong work ethic
- Multitasking and organization
- Exceptional customer service
- Task prioritization
- Menu memorization
- Shift management
- Reliable and responsible
Interests
Timeline
Closing Server
Lindey's Restaurant and Bar
05.2020 - Current
Closing Server and Host
Third and Hollywood
05.2018 - 06.2020
Bachelor of Arts - English
The Ohio State University