Amanda McDonald
Manchester,N.H.
Overview
13
13
years of professional experience
Work History
Patient Access Representative
Conifer Health Solutions
07.2023 - Current
- Register patients accurately and efficiently, verifying demographics, insurance, and identification
- Provide excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Maintain HIPAA compliance while handling sensitive patient and financial information.
- Collect co-pays and prior balances in accordance to policy.
Registered Pharmacy Technician
PillPack
10.2018 - 04.2023
- Assist pharmacy in filling prescription items, as permitted by the state board of pharmacy
- Work daily with Leadership to ensure the right medications are put in the right packets
- Aid the distribution manager and distribution pharmacists with receiving, shipping, counting, and packing
Front End Supervisor
Walmart
04.2018 - 10.2018
- Oversee associates in checkout area
- Answer customer questions, resolve problems, maintain customer satisfaction by providing problem-solving resources.
- Assist in training new associates
- Help with customer escalated issues
Indexing Specialist
New England Document Systems
11.2015 - 03.2017
- Locate and correct data entry errors
- Compare data with source documents, or re-enter data in verification format to detect errors.
- Compile, sort and verify the accuracy of data before it is transferred.
Member Service Associate
Sam’s Club
07.2013 - 02.2016
- Answer customers’ questions, and provide information on procedures and policies.
- Assist customers by providing information and resolving their complaints.
- Receive payment by cash, check, credit card, vouchers, or automatic debts.
- Issue receipts, refunds, credits, or change due to customers.
- Process merchandise returns and exchanges.
- Maintain clean and orderly checkout areas.
Education
GED -
Manchester School of Technology
Manchester, N.H.03.2013
Skills
- Great Time Management
- Leadership Experience
- Team Player
Timeline
Patient Access Representative
Conifer Health Solutions
07.2023 - Current
Registered Pharmacy Technician
PillPack
10.2018 - 04.2023
Front End Supervisor
Walmart
04.2018 - 10.2018
Indexing Specialist
New England Document Systems
11.2015 - 03.2017
Member Service Associate
Sam’s Club
07.2013 - 02.2016
GED -
Manchester School of Technology