Melody delpozo
NORTH MIAMI BEACH
Summary
Patient Access and Customer Representative with a proven track record at the University of Miami Health System, Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
University of Miami Health System
01.2025 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Customer Service Representative
Publix
11.2023 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly answering calls and addressing inquiries.
Receptionist
Coral Way Cleaners
11.2022 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed pick up times, communicated with clients, and updated client records.
Education
Radiology Tech
Miami Dade College
Miami, FL11-2024
Acceleration Accademy
Miami, FL01-2024
Skills
- Great Communication skills
- Medical terminology
- Patient registration
- Phone and email etiquette
- Fluent bilingualism
- Time Management
- Microsoft
- EMR systems
- Empathy and patience
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Patient Access Representative
University of Miami Health System
01.2025 - Current
Customer Service Representative
Publix
11.2023 - 02.2025
Receptionist
Coral Way Cleaners
11.2022 - 06.2024
Radiology Tech
Miami Dade College
Acceleration Accademy
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