Amanda Mckinstry
Summary
- Enthusiastic and personable individual with 20 years of experience delivering amazing customer service.
- Team player with a demonstrated commitment to the guest experience. Focused on bringing amazing food and service to patrons. Seeking an opportunity as a server.
- Upbeat hard worker with a talent for making guests feel welcome. Quick learner of menus and work responsibilities. Ready to join a team of servers.
- Customer Service Leadership Cash-handling experience Sales Friendly and enthusiastic Proficient with POS systems and tablet-based payment applications Motivated to exceed sales goals Excellent interpersonal skills Detail-oriented and organized Able to walk and stand for long periods of time Strong problem-solving and conflict-resolution skills Dedicated team member with training experience
Overview
20
20
years of professional experience
1
1
Certification
Work History
Server
Applebee's
Wenatchee
01.2023 - Current
- Customer service.
- Fast paced work environment.
Bartender /server
Columbia valley brewery
Wenatchee
07.2019 - Current
- Bartender, server, hostess and busser. This job is all in one with a very fast paced work environment.
- Although we are not only a brewery but contain a full bar and restaurant, specializing in the knowledge of draft beers and a consumers pallet is a must!
- Our front of the house team operates in a rotation, seeing every patron personally through their entire experience from seating to dining and drinking.
- Other tasks include: Bar prep, server prep along with daily janitorial duties.
Barista
The Gingerbread Factory
Leavenworth
11.2022 - 12.2022
- Front of the House staff.
- Coffee Barista. Responsible for making delicious drinks at a fast pace.
Server/Bartender
Johnnys Empire Pub and Club
East Wenatchee
04.2021 - 11.2021
- Upon hire, I operated as the daytime FOH server and bartender.
- Duties included opening the bar daily, and executing table service, bar service and Pull tabs.
- I then switched to nights where there is multiple staff and bartenders and servers are separated.
- I bounce back between positions...and this has allowed me to become more versatile as bartender and adapt to the nightlife and crowd.
Cleaning Specialist
Lakeside in Chelan
Chelan
05.2017 - 04.2019
- Dusting, vacuuming hardwood floors and carpet, washing dishes, making beds, doing and putting away laundry, cleaning bathrooms, mopping kitchen and bathroom floors, and sweeping.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Developed and implemented tailored service plans to the needs of particular clients.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
Interior Design/ Craft Artist
Amanda's Diamond in the Rough
East Wenatchee
07.2014 - 03.2019
- Finalized design plan and specified materials, finishes, lighting and flooring.
- Met with clients to establish project needs and scopes of work based on intended space use and budget.
- Presented Design Plans and estimated budget to client and revised design plan using clients feedback.
- Prioritize work to meet deadlines while providing high quality service to clients.
- Accept and processed payments in cash, credit cards and checks, checking for validity.
Childcare Specialist, Daycare, Nanny
Amanda's Heavenly Haven
Moses Lake
07.2014 - 08.2016
- Childcare Specialist for newborns up to pre-teens.
- Assisted individuals with special needs.
- Extra- Curricular activities, cleaning, tutoring, etc.
- Discussed behavior or developmental issues with Parents/ Guardians.
- Performed clerical and administrative tasks.
Customer Service (PIC)
Akins Harvest Foods
Oroville
09.2015 - 04.2016
- Night Manager for the cashiers, Customer Service, Counted and logged all the tills and the safe including both American and Canadian Currency. stocked, cleaned, etc.
- Established performance targets for staff members and tracked results.
- Handled and resolved escalated customer complaints.
- Implemented employee guidelines to ensure a safe work environment for everyone on the team and customers.
- Maintained detailed records of employee performance to ensure staff members were working to potential.
Connections Manager/ Connect Coordinator
Valley Christian Fellowhip
Oroville
09.2015 - 04.2016
- Event Coordinator, Fundraiser Specialist, Connected new Guests with Current Members to help establish them in the community, designed weekly bulletins, Directed Children's Programs, childcare, worship leader.
- Managing kitchen and oversee food preparation and service for events.
- Teach and equip members to help each person in our community find ways to connect with one another.
- Prepare annual budget for outreach events and fundraisers/ functions.
- Maintain bulletin boards with information on various events.
- Experience recruiting, training, mobilizing and motivating volunteers and members with desired goals.
Barista/Cashier
Aut-to-Mocha Inc
Wenatchee
08.2009 - 11.2010
- Learned the art and science of coffee.
- Worked alone until I had relief at 9am.
- Prepped and stocks liquids purees syrups and all pantry items.
- Ran POS system and cash register.
Guest Services Representative
Hollywood Video
East Wenatchee
04.2006 - 09.2009
- Customer Service, Inventory, Stocking Cleaning, Sales, etc.
- Assisted clients in helping them understand their available options and helped them select the right service plans for their needs.
- Accepted and processed customer payments in cash, credit cards and checks, including point of sales systems. (POS)
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Collaborated with colleagues to discuss market information and strategies to increase sales and revenue.
Education
Cosmetology - hair skin and nails
The Beauty Academy
Wenatchee, WAHigh School Diploma -
Wenatchee High School
Wenatchee, WAWenatchee Valley College
Skills
- Attention to detail
- POS system knowledge
- English
- Nannying
- Excellent communication ability
- Customer service
- Barista Experience
- Sales
- Interior Design
- Packing
- Coffee Experience
- Server
- Food Handlers Permit
- Bartending
- Mast permit
- Cleaning Experience
- Leadership
- Fundraising
- Quality control
- Training
- Restaurant experience
- Math proficiency
- Guest Services
- Writing Skills
- Order fulfillment
- Receiving
- Teamwork
- Multi-tasking skills
Certification
- MAST Permit, 05/24, 08/30
- Washington State Food Worker Card, 08/24, 10/26
- Driver's License, 05/28
- Bartender License
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Timeline
Server
Applebee's
01.2023 - Current
Barista
The Gingerbread Factory
11.2022 - 12.2022
Server/Bartender
Johnnys Empire Pub and Club
04.2021 - 11.2021
Bartender /server
Columbia valley brewery
07.2019 - Current
Cleaning Specialist
Lakeside in Chelan
05.2017 - 04.2019
Customer Service (PIC)
Akins Harvest Foods
09.2015 - 04.2016
Connections Manager/ Connect Coordinator
Valley Christian Fellowhip
09.2015 - 04.2016
Interior Design/ Craft Artist
Amanda's Diamond in the Rough
07.2014 - 03.2019
Childcare Specialist, Daycare, Nanny
Amanda's Heavenly Haven
07.2014 - 08.2016
Barista/Cashier
Aut-to-Mocha Inc
08.2009 - 11.2010
Guest Services Representative
Hollywood Video
04.2006 - 09.2009
Cosmetology - hair skin and nails
The Beauty Academy
High School Diploma -
Wenatchee High School
Wenatchee Valley College