Amanda McLaren
Peoria,IL
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
20
20
years of professional experience
Work History
Team Lead
Maui Jim
07.2004 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Trained new team members by relaying information on company procedures and safety requirements.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Motivated staff through positive reinforcement techniques.
Education
Certificate - Cannabis
St. Louis University
12.2021
Skills
- Quality Control
- Performance Improvement
- Coaching and Mentoring
- Customer Focus
Timeline
Team Lead
Maui Jim
07.2004 - Current
Certificate - Cannabis
St. Louis University
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