Amanda McMullen
Durham,NC
Summary
Accomplished Background Implementation Specialist at Disa, Castlebranch, excelling in onboarding coordination and quality control. Leveraged effective communication and problem-solving skills to maintain a 96% accuracy rate in task processing. Proven track record in enhancing client satisfaction and operational efficiency through meticulous attention to detail and strategic project planning.
Overview
12
12
years of professional experience
Work History
Background Implementation Specialist
Disa, Castlebranch
Wilmington, United States
01.2018 - Current
- Evaluated and delegated client requests monthly, ensuring prompt resolution and maintaining a 96% accuracy rate in processing tasks.
- Conducted rigorous quality checks on all account setups, identifying and correcting errors within the team.
- Facilitated onboarding of new client accounts annually by coordinating communication between clients, vendors, and internal teams.
SME
Wilmington, United States
01.2016 - 01.2018
- Evaluated medical equipment insurance claims monthly to identify discrepancies in claimed timeframes.
- Ensured compliance with claim submission deadlines through meticulous review and proactive communication.
- Collaborated directly with insurance providers to rectify discrepancies or missed deadlines.
- Insurance Review
Key Holder
Books-A-Million
Wilmington, United States
01.2015 - 01.2016
- Managed daily store operations, including opening and closing procedures, ensuring adherence to corporate directives and efficient cash register management.
Key Holder
Books-A-Million
Wilmington, United States
01.2014 - 01.2016
- Delivered exceptional customer service by directly assisting patrons weekly, ensuring an increase in customer satisfaction scores and fostering repeat business.
- Managed inventory levels and maintained stock accuracy, reducing stock discrepancies and streamlining restocking processes to enhance operational efficiency.
- Supported cafe operations during peak hours and shift coverage, contributing to an increase in sales volume while maintaining high service quality standards.
Education
Associates - Arts
Cape Fear Community
Wilmington, NC, United States06-2016
Skills
- Implementation management
- Project planning
- Onboarding coordination
- Quality control
- Data evaluation
- Account management
- Problem solving
- Attention to detail
- Effective communication
Timeline
Background Implementation Specialist
Disa, Castlebranch
01.2018 - Current
SME
01.2016 - 01.2018
Key Holder
Books-A-Million
01.2015 - 01.2016
Key Holder
Books-A-Million
01.2014 - 01.2016
Associates - Arts
Cape Fear Community