Amanda McNees
Kalamazoo
Summary
Have worked in multiple environments, which were all high paced, and mainly focused on customer service. Multi tasking and attention to detail are among some of my strongest assets. Quick on my feet, and quick to learn. Strong work ethic, and dedication is my nature. Always enjoy my work space, and have always been fast to excel.
Overview
22
22
years of professional experience
Work History
Resale Manager
Second Childhood
03.2010 - Current
- Assisted in daily operations, learning essential management processes and protocols.
- Contributed ideas for process improvements during team meetings, fostering a collaborative culture.
- Improved marketing to attract new customers and promote business.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
- Collaborated with colleagues to ensure smooth communication and task completion.
Manager
Shakespeare's Pub
09.2005 - 10.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Assistant General Manager
Papa John's Pizza
08.2003 - 08.2005
- Led operational strategy to enhance service delivery and customer satisfaction.
- Streamlined inventory management processes, reducing discrepancies through effective oversight.
- Handled cash accurately and prepared deposits.
- Developed training programs to elevate team performance and operational efficiency.
Education
High School Diploma -
Kalamazoo Central High School
Kalamazoo, MINo Degree - General Studies
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Goal setting
- Inventory management
- Attention to detail
- Multitasking
- Positive attitude
Accomplishments
- Supervised team of 25 staff members.
- Have done inventory and scheduling.
Timeline
Resale Manager
Second Childhood
03.2010 - Current
Manager
Shakespeare's Pub
09.2005 - 10.2013
Assistant General Manager
Papa John's Pizza
08.2003 - 08.2005
High School Diploma -
Kalamazoo Central High School
No Degree - General Studies
Kalamazoo Valley Community College