Victoria Cunningham
New York
Summary
Goal-oriented manager dedicated to continuous improvement and driving positive business impact. Demonstrates high-level business and financial acumen, effectively solving problems and leading teams towards performance goals and business objectives. Expert in team leadership, planning, and organizational skills, developed throughout a successful career. Equips employees with the necessary tools to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities, consistently delivering results-driven solutions.
Overview
6
6
years of professional experience
Work History
Senior Resale Manager
Vivrelle
2022.02 - Current
- Covers daily business requirements with well-organized schedule and properly delegated assignments
- Trains staff in primary roles and strategies for exceeding goals each day
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Account Manager
TheRealReal
2021.12 - 2022.04
- Managed assigned sales territory to achieve and exceed sales goals and account acquisition objectives
- Drove brand awareness and promotion to enhance customer experiences and drive sales
- Negotiated contract terms and service agreements to meet sales quotas and adhere to client budget constraints
- Communicated with clients to build strong connections and improve account strategy.
Sales Associate
Orangetheory
2021.01 - 2021.11
- Created memorable customer experiences by offering personalized sales support
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
Bartender
Red Jug Pub
2018.08 - 2020.09
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
High School Diploma -
Islip High School
Islip, NY08.2017
Skills
- Policy Implementation
- Team Leadership
- Time Management
- Decision-Making
- Customer Service
- Teamwork and Collaboration
- Complex Problem-Solving
Yoga Teacher
Along with my corporate skills and experience, I am also a 200 hour certified Yoga Instructor! I received this certification in the Summer of 2022, and it is a skill that impacts my day to day greatly. I feel that yoga has made me so much more patient, understanding, and energized during my work day.
Timeline
Senior Resale Manager
Vivrelle
2022.02 - Current
Account Manager
TheRealReal
2021.12 - 2022.04
Sales Associate
Orangetheory
2021.01 - 2021.11
Bartender
Red Jug Pub
2018.08 - 2020.09
High School Diploma -
Islip High School
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