Christopher Kammer
League City
Summary
With a proven track record at The Kordish Group, I excel in workforce management and customer relations, enhancing team performance and client satisfaction. My background includes advanced peace officer certification and crisis intervention, showcasing my ability to lead with empathy and strategic insight. Achievements include boosting team agility and significantly improving marketing strategies to attract new clientele.
Overview
10
10
years of professional experience
Work History
Residential Resale Manager
The Kordish Group
03.2021 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sales Agent
The Simien Team
11.2020 - 03.2021
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of services to promote sales.
- Developed, maintained and utilized diverse client base.
- Presented professional image consistent with company's brand values.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Consulted with businesses to supply accurate product and service information.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
- Attended monthly/weekly sales meetings and quarterly sales trainings.
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined sales quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Patrol Officer
League City Police Department
05.2018 - 11.2020
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Trained other officers in firearms and self-defense tactics.
- Responded to emergency calls to provide assistance to citizens in need.
- Provided testimony in court proceedings.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Conducted searches of individuals, vehicles and premises.
- Thoroughly analyzed criminal information and processed crime scenes.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Assisted in special investigations and crime prevention programs.
- Obtained information from arrested subjects to conduct debriefings.
- Handled citation and traffic violation paperwork.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Monitored criminal activity in community to identify suspicious activity.
- Checked vehicle equipment for proper functioning prior to use.
- Monitored traffic violations, issuing citations as necessary.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Reduced process inaccuracies while investigating crimes and assisting district attorney prosecution cases.
Patrol Officer
Friendswood Police Department
01.2015 - 05.2018
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Trained other officers in firearms and self-defense tactics.
- Responded to emergency calls to provide assistance to citizens in need.
- Provided testimony in court proceedings.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Conducted searches of individuals, vehicles and premises.
- Thoroughly analyzed criminal information and processed crime scenes.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Assisted in special investigations and crime prevention programs.
- Obtained information from arrested subjects to conduct debriefings.
- Handled citation and traffic violation paperwork.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Monitored criminal activity in community to identify suspicious activity.
- Checked vehicle equipment for proper functioning prior to use.
- Monitored traffic violations, issuing citations as necessary.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
Education
Bachelor of Arts - Criminal Justice
Stephen F. Austin State University
Nacogdoches, TX12-2014
Skills
- Clear communication
- Workforce management
- Customer Relations
- Team leadership
- Negotiation
- Sales management
- Customer service
- Advanced Peace Officer Certification
- SWAT certification
- Felid Training Officer
- Mental Health Officer Training
- Crisis intervention Training
- Criminal investigations
- Court testimony
- Police reports
- Conflict resolution tactics
- Drug enforcement
- Cross-functional communication
- Drug laws enforcement
- Crisis intervention and deescalation
- Defensive tactics training
- Community engagement
- Case management
- Crime prevention
- Evidence collection and evaluation
- Report writing
- Evidence collection protocols
- De-escalation techniques
- Advanced lethal weapons training
- Crime scene preservation
Timeline
Residential Resale Manager
The Kordish Group
03.2021 - Current
Sales Agent
The Simien Team
11.2020 - 03.2021
Patrol Officer
League City Police Department
05.2018 - 11.2020
Patrol Officer
Friendswood Police Department
01.2015 - 05.2018
Bachelor of Arts - Criminal Justice
Stephen F. Austin State University
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