Stevie Chidester
Orem
Summary
Experienced Residential Manager with proven background in property management and tenant relations. Strengths include effective communication, conflict resolution, and project management skills. Demonstrated success in improving operational efficiency and maintaining a high standard of facility maintenance. Focused on creating positive living environments for residents while achieving business objectives.
Overview
7
7
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work History
Residential Manager
Columbus
South Salt Lake
02.2025 - Current
- Managed daily operations of residential facilities for diverse populations.
- Coordinated resident activities and community engagement programs effectively.
- Oversaw maintenance requests and ensured timely resolution of issues.
- Facilitated communication between residents, staff, and external service providers.
- Implemented safety protocols to maintain a secure living environment.
- Assisted in developing and updating resident care plans collaboratively.
- Trained new staff on operational procedures and resident interaction standards.
- Monitored compliance with housing regulations and organizational policies consistently.
- Developed, implemented and monitored patient and resident care, performance improvement programs, policies, and procedures.
- Organized events such as community meetings or social activities to foster strong relationships among residents.
- Performed administrative tasks such as scheduling appointments or responding emails promptly.
- Initiated programs designed to enhance resident satisfaction ratings through improved customer service delivery.
- Developed and implemented policies and procedures to ensure compliance with local housing regulations.
- Maintained accurate records related to tenant leases and contracts; updated information into database system regularly.
- Assisted in the preparation of budgets for residential buildings; monitored expenditures against budget allocations.
- Investigated incidents involving tenants or visitors; took appropriate disciplinary actions when needed.
- Adhered strictly to safety protocols while performing duties; ensured that proper safety measures were taken at all times.
- Provided guidance to tenants regarding lease agreements, rental processes, rules and regulations.
- Resolved conflicts between tenants in an effective manner through active listening techniques.
- Prepared monthly reports summarizing the financial performance of each property unit.
- Mitigated financial discrepancies by accurately managing monthly rent payments and tenant invoices.
- Collaborated with other departments within the company such as marketing or finance on projects related to residential properties management.
- Responded quickly to emergency situations within residential buildings or on grounds; coordinated appropriate follow-up action.
- Supervised a team of staff members responsible for cleaning, landscaping, repairs, security, and tenant relations.
- Ensured that all legal documents are properly filed according to established guidelines.
- Conducted regular inspections of residential buildings and common areas to identify health, safety, and maintenance issues.
- Coordinated adequate coverage for resident needs with organized staff schedules and assignments.
- Drafted monthly manager's report to report data and events to board members and management.
- Kept building up-to-date with current fire and health code standards.
- Drafted and distributed maintenance notices concerning renovations, water shut-offs and alarm testing.
- Monitored employees' compliance with individuals' support plans and medical protocols.
- Verified completion of required inspections and drafted reports for regulatory agencies.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Prepared and submitted monthly tenant visit logs.
- Met with clients to negotiate management and service contracts.
Construction Flagger
Duchsene County
Duchesne
04.2025 - 10.2025
- Directed traffic around construction zones to ensure safety for workers and motorists.
- Set up and maintained traffic control devices according to safety regulations.
- Communicated clearly with drivers and pedestrians to guide safe passage.
- Monitored construction sites for hazards and reported concerns promptly.
- Coordinated with road crews to minimize disruptions during construction activities.
- Assisted in training new flaggers on safety protocols and procedures.
- Conducted regular checks on signage and barriers for visibility and stability.
- Directed traffic around construction sites using hand signals, flags, and signs.
- Prevented unauthorized access into restricted work areas by controlling vehicle entry points.
- Informed motorists of changed routes or lane closures due to construction activities.
- Communicated with construction personnel regarding the flow of traffic in work zones.
- Helped set up sites before work and clean up locations after end of operations.
- Provided verbal instructions to drivers regarding speed limits and other safety directives in work zones.
- Stood watch over high-traffic intersections during rush hour periods.
- Intervened quickly in emergency situations to stop traffic and clear pathways for emergency vehicle movements.
- Assisted with directing vehicles through detours when necessary.
- Checked for proper signage along project areas.
- Conducted pre-shift inspections of equipment such as flags and radios.
- Monitored roadways for safety hazards or obstructions.
- Cleaned vehicles, trailers and equipment after use to keep each looking professional.
- Maintained safe working environment by adhering to all safety regulations and protocols.
- Observed traffic conditions in order to provide timely updates to supervisors.
- Replaced and landscaped disturbed ground to restore appearance of worksites.
- Used appropriate signage to correctly direct multi-directional traffic.
- Positioned cones, barricades, and other warning devices to alert drivers of potential dangers.
- Controlled traffic passing near, in or around work zones.
- Completed measurements, layouts and job site preparation to reduce downtime.
- Loaded or unloaded building materials to distribute machinery or tools.
- Organized and cleaned work area and tools.
- Demonstrated best safety practices working at heights and lifting various objects.
- Transported supplies to work sites, removed from trucks and organized for crew use.
- Promoted team efficiency by consistently picking up excess materials and tools.
Supervisor
Provo Care Center
Provo
01.2019 - 12.2024
- Supervised daily operations, ensuring compliance with safety standards and procedures.
- Trained new staff on operational protocols and company policies.
- Coordinated shift schedules to optimize workforce productivity and coverage.
- Monitored inventory levels, ensuring timely restocking of supplies and materials.
- Implemented process improvements to streamline workflow efficiency in the department.
- Assisted in resolving employee conflicts, fostering a positive work environment.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Facilitated communication between management and staff to enhance teamwork and collaboration.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Tracked progress on projects and provided timely feedback to staff members.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Trained new employees on company policies and procedures.
- Trained new employees on company policies, job duties, and performance expectations.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Implemented quality control measures, significantly reducing error rates.
- Streamlined workflow processes, reducing project completion times.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Developed strategies to improve team performance and productivity.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
Education
Legacy High School
Broomfield, COSkills
- Resident care planning
- Compliance monitoring
- Facility operations management
- Safety protocol implementation
- Incident investigation
- Customer service
- Team coordination
- Conflict resolution
- Performance improvement
- Staff training
- Active listening
- Communication skills
- Time management
- Problem solving
- Policy enforcement
- Staff management
- Emergency response
- Property inspections
- Building maintenance
- First aid and CPR
- Treatment Planning
- Housekeeping supervision
- Supply management
- Safety compliance
- Treatment support
- Resident assistance
- Rule enforcement
- Complaint handling
- Foodservice oversight
- Supply coordination
- Medication management
- Client transportation
- Office staffing
- Event planning
- Organizational skills
- Communication
- Personnel management
- Staff supervision
- Time management abilities
- Construction management
- Financial reporting
- Client relations
- Goal setting
- Financing coordination
- Multitasking Abilities
- Clear communication
- Effective communication
Certification
- CPR
- First Aid
- MANDT
- Flagging License
- DOT certification
References
References available upon request.
Timeline
Construction Flagger
Duchsene County
04.2025 - 10.2025
Residential Manager
Columbus
02.2025 - Current
Supervisor
Provo Care Center
01.2019 - 12.2024
Legacy High School