Heather Whiteman
Summary
Compassionate Assistant Residential Manager known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, budget management, and regulatory compliance. Excel in communication, empathy, and leadership, ensuring resident satisfaction and team cohesion. Committed to promoting safe and positive living environments through proactive management and problem-solving.
Overview
9
9
years of professional experience
1999
1999
years of post-secondary education
Work History
Assistant Residential Manager
Springbrook
Oneonta
11.2025 - Current
- Assisted in managing daily operations of residential facilities.
- Coordinated staff schedules and ensured adequate coverage.
- Facilitated communication between residents and management teams.
- Supported the onboarding and training of new staff members.
- Developed and maintained resident care plans and documentation.
- Monitored compliance with safety regulations and company policies.
- Organized community events to foster resident engagement and interaction.
- Resolved resident issues by providing timely assistance and support.
Residential Counselor
Springbrook
Oneonta
05.2021 - 11.2025
- Supported individuals with daily living skills and personal care needs.
- Facilitated group activities to promote social interaction and community engagement.
- Maintained accurate documentation of client progress and behavioral observations.
- Monitored client behavior and implemented crisis intervention techniques as needed.
- Collaborated with team members to develop individualized care plans.
- Assisted in training new staff on residential policies and procedures.
- Conducted regular safety checks to ensure a secure living environment for clients.
- Engaged clients in therapeutic conversations to foster emotional expression and support.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
- Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
- Made regular rounds to keep residents and areas safe and secure.
- Provided guidance and support to clients in need of assistance with daily living skills.
PCA
Woodside Hall
Cooperstown
06.2017 - 05.2021
- Assisted residents with daily living activities and personal care needs.
- Maintained a clean and safe environment for all residents.
- Monitored and reported changes in resident health and behavior to staff.
- Supported residents in engaging with social and recreational activities.
- Documented care activities and resident progress accurately in records.
- Collaborated with nursing staff to implement individual care plans effectively.
- Provided emotional support and companionship to enhance resident well-being.
- Followed protocols for medication administration under supervision of healthcare professionals.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Maintained accurate records of client care services provided on a daily basis.
Education
Cherry Valley-Springfield
Cherry Valley, NYSkills
- Resident care planning
- Staff scheduling
- Compliance monitoring
- Crisis intervention
- Community engagement
- Individualized support
- Effective communication
- Conflict resolution
- Team management
- Medication management
- Client transportation
- Emergency response
- Security management
- Resident assistance
- Certified in CPR/AED
- Heartsaver first aid CPR AED (first aid CPR AED)
- Teamwork and collaboration
- Professionalism
Timeline
Assistant Residential Manager
Springbrook
11.2025 - Current
Residential Counselor
Springbrook
05.2021 - 11.2025
PCA
Woodside Hall
06.2017 - 05.2021
Cherry Valley-Springfield