Amanda McQuoid
Port Charlotte
Summary
Organized Service Worker experienced in managing multiple priorities while maintaining a positive attitude. Demonstrated commitment to health and safety guidelines alongside exceptional communication and customer service skills. Focused on supporting team members and proactively addressing challenges to achieve team goals.
Overview
17
17
years of professional experience
Work History
Shift Supervisor
Tim Horton's
Bradenton
07.2014 - Current
- Trained new employees and delegated tasks to enhance team productivity.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer questions and concerns to improve satisfaction and loyalty.
- Supported store management in maintaining service and quality standards in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Administrative Assistant, Accounts Receivable
FRENCHIES CHEVROLET LLC
10.2021 - 08.2024
- Streamlined accounts receivable processes for improved cash flow and reduced past-due accounts.
- Reduced invoice discrepancies by implementing a new tracking system for payments received.
- Implemented strategies for reducing delinquent account balances without damaging client relationships.
- Pursued overdue payments from clients, enhancing overall company financial health.
- Managed daily cash receipts and bank deposits, ensuring accurate transaction records.
- Reconciled customer accounts regularly, identifying and correcting errors to maintain accurate records.
Sandwich Artist
SUBWAY®Restaurants
02.2009 - 07.2014
- Greeted guests, promoted specials, and took orders to enhance customer experience.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Streamlined service by efficiently multitasking and managing time, leading to faster order fulfillment.
- Covered shifts to maintain consistent staffing levels.
- Trained team members to prepare sandwiches and other items according to instructions.
- Achieved daily sales targets by employing upselling techniques, effectively suggesting add-ons and meal deals.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
High School Diploma -
Massena Senior High School
Massena, NYSkills
- Staff Scheduling
- Shift planning
- Team Leadership
- Team management
- Inventory Management
- Cash Handling
- Financial Reporting
- Accounting skills
- Strong Organization
- Customer Service
- Positive Attitude
Skills
5,5,5,5,5,5,5,5,5
Timeline
Administrative Assistant, Accounts Receivable
FRENCHIES CHEVROLET LLC
10.2021 - 08.2024
Shift Supervisor
Tim Horton's
07.2014 - Current
Sandwich Artist
SUBWAY®Restaurants
02.2009 - 07.2014
High School Diploma -
Massena Senior High School